Senior Manager – Business Strategy & Sales Performance
About The Position
American Express Global Commercial Services (GCS) is seeking a Senior Manager, Business Strategy & Sales Performance for the Global Sales Enablement, Pricing & Transformation (SPT) team. The role supports the US Small, Medium, Enterprise B2B Sales & Solutions organization and works at the intersection of strategy, analytics, and execution. It partners with Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics to improve sales performance and drive profitable growth. Reporting to the Director, Sales Enablement, Pricing & Transformation, the Senior Manager leads high-impact initiatives that support growth across the organization. The role combines strategic thinking and hands-on analysis, stakeholder influence, and the ability to turn complex data into actionable business recommendations. It also supports sales goal setting, incentive planning, performance management, and projects from concept through implementation. The position requires U.S. employment eligibility; American Express will not pursue visa sponsorship. American Express describes its working model as hybrid, onsite, or virtual depending on the role and business need. The expected salary range is referenced, but no range is provided in the supplied description.
Requirements
- Strategic thinking, strong business acumen, and demonstrated ability to solve complex business problems.
- Proven experience using data and analytics to influence business strategy, improve performance, and drive measurable outcomes.
- Advanced Excel skills and strong PowerPoint storytelling capabilities.
- Intermediate to advanced SQL proficiency, including querying, joining, aggregating, and validating large datasets, and/or experience using Python for analytics, reporting automation, data transformation, or business insights.
- Experience working with structured and unstructured data.
- Ability to independently perform analyses and translate findings into actionable business recommendations.
- Strong project management and prioritization skills in fast-paced environments with competing priorities.
- Demonstrated success leading complex cross-functional initiatives from concept through implementation.
- Resourceful self-starter who thrives in ambiguity and uses structured thinking to solve complex business challenges.
- Ability to connect strategic priorities to measurable initiatives and outcomes.
- Strong relationship-building and consultative skills, with the ability to influence stakeholders across multiple organizational levels.
- Exceptional written and verbal communication skills, including the ability to synthesize complex information for executive audiences.
- Demonstrated ability to lead through organizational change, process transformation, technology implementation, and risk mitigation.
- Employment eligibility to work in the United States; American Express will not pursue visa sponsorship.
Nice To Haves
- Bachelor's degree.
- 5–7+ years of experience in strategy, business analytics, sales enablement, management consulting, commercial operations, or related fields.
- Experience supporting B2B products, sales organizations, or commercial businesses.
- Experience using GenAI tools to improve analysis, decision-making, productivity, or business outcomes.
- Experience with Tableau or other data visualization platforms.
- Experience with Hive or other big data environments.
- Experience with sales performance management, incentive design, territory planning, or commercial strategy.
Responsibilities
- Lead strategic initiatives that support revenue growth and improve sales performance across the B2B Sales & Solutions organization.
- Partner with cross-functional stakeholders to identify opportunities, prioritize initiatives, and execute solutions that support business objectives.
- Develop hypotheses, validate assumptions, and provide data-driven recommendations to senior leaders.
- Independently analyze large and complex datasets to identify business drivers, performance trends, opportunities, and risks.
- Define, monitor, and evaluate key performance indicators (KPIs) to assess business performance and initiative effectiveness.
- Support annual sales goal setting, incentive plan development, and performance management processes.
- Build partnerships across Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics to drive alignment and execution.
- Lead special projects from concept through implementation, balancing strategic priorities with operational execution.
- Identify opportunities to improve processes, operating models, and business outcomes through innovative and scalable solutions.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
