Senior Manager, Business Operations

University of Miami•Medley, FL

25d

About The Position

The Senior Manager, Business Operations coordinates departmental functions to support efficient workflow and productivity and manages ancillary and service functions needed to sustain operations across the University. The role supervises the daily operations and performance of administrative staff to help meet department goals. It also analyzes performance trends, environmental factors, and project results to support the Managed Care and Business Development department in identifying opportunities, sizing markets, setting quantitative goals, and evaluating projects against metrics. The position oversees department operations, staffing, customer service, purchasing, accounts payable, office administration, budget support, compliance, and performance reporting. It provides operational recommendations to senior leaders and acts as a liaison with internal departments and external contacts. The role also leads strategic data analysis and projects, integrating internal and external information to support decision-making, organizational performance, managed care growth, and strategic planning.

Requirements

Bachelor’s Degree or six years of academic healthcare experience.
Knowledge of clinical research programmatic issues, including metrics collection and analysis, staffing, and process improvement.
Proficiency with Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Excellent communication skills.
Ability to develop and present data and information to diverse audiences.
Excellent interpersonal skills and ability to contribute productively to a team or task force.
Strong understanding of the healthcare business and financial principles.
Strong problem-solving skills.
Excellent written and oral communication, quantitative, and analytical skills.
Excellent computer skills, including word processing, spreadsheets, databases, graphics, and other relevant software.
Exceptional managerial and leadership skills.
Outstanding interpersonal and organizational skills.

Responsibilities

Recruit, oversee, evaluate, train, and monitor department staff.
Manage customer service, accounts payable, purchasing, and office operations.
Assist with preparing the department budget, ensure compliance with applicable restrictions, and recommend cost reductions.
Provide recommendations and ideas regarding strategy and operational initiatives to senior managing staff and the AVP.
Ensure department compliance with applicable policies and regulations.
Prepare department performance reports, develop business strategies, and supervise critical-path activities to troubleshoot or escalate problems.
Act as a liaison to department personnel and external sources to support smooth business operations.
Initiate and process departmental onboarding documentation in accordance with University policies and procedures.
Monitor the budget and identify cost-reduction recommendations.
Schedule meetings, maintain the AVP’s calendar, answer calls, and take messages.
Input and process the AVP’s expenses and mileage reimbursements.
Manage the departmental Travel Card, including entering charges in Workday and maintaining records.
Process security badge requests and access to offices, conference rooms, and kitchens.
Notify Facilities and IT of damage, repairs, or equipment needs, and collaborate with Purchasing on replacement equipment.
Process departmental invoices and order clerical and kitchen supplies.
Maintain office equipment, including copiers, printers, fax machines, and computers.
Collaborate with space planning when employees need to be relocated.
Process the AVP’s time-off requests and other delegated Workday tasks.
Manage projects as requested by the AVP.
Lead the development of strategic data analyses integrating internal and external information sources.
Provide information and recommendations to support strategic decision-making and growth.
Handle data requests, build project plans, and facilitate cooperative analysis with information systems, financial, delivery systems, and other support departments.
Advise on collecting and transforming raw data into meaningful information.
Lead implementation of roadmaps and strategic information systems that support managed care growth and planning, including identifying opportunities, prioritizing activities and targets, and assessing initiative impact.
Design and deliver presentations and educational sessions on managed care, marketing, strategy, and related analyses or projects.
Stay current on healthcare issues and information technology by attending meetings and reviewing literature.
Perform other duties as assigned.