Senior Manager, Business Management

TD•Toronto, ON

3d•CA$115,600 - CA$163,200•Onsite

About The Position

The Senior Manager, Strategy & Planning serves as a strategic business partner within the Business Management & Governance team, supporting the U.S. Chief Operating Officer and senior leaders across TD Bank U.S. The role leads preparation and delivery of high-visibility executive content, synthesizing and translating complex topics into clear, concise insights. This person drives alignment across cross-functional stakeholders to ensure leadership is equipped with accurate, executive-ready presentations. The successful candidate is an excellent relationship manager who leads through influence in a highly matrixed, fast-paced environment, balancing strategic thinking with hands-on execution. The role requires strong judgment, executive presence, and the ability to manage competing priorities while maintaining high-quality output under tight timelines. Success in the role comes from acting as a strong thought partner to senior leaders, proactively simplifying complex work, and fostering collaboration across teams to deliver against evolving business and regulatory priorities.

Requirements

Undergraduate degree
10+ years relevant experience
Advanced proficiency in PowerPoint and executive-level presentation development, including the ability to synthesize complex information into concise, visually compelling materials tailored for senior executive audiences
Strong strategic planning and business management capabilities, including tracking deliverables, managing timelines, and aligning cross-functional initiatives
Deep understanding of operational risk, regulatory environment, and governance frameworks, with the ability to translate requirements into actionable plans and reporting
Expertise in stakeholder management, particularly supporting and influencing senior leaders (e.g., COO-level, SLT), including managing competing priorities and aligning messaging
Strong data interpretation and storytelling skills, with the ability to convert metrics and insights into clear narratives for decision-making
Proficiency in standard tools (e.g., Microsoft Office suite, especially PowerPoint, Excel, CoPilot, and Teams)
Demonstrates executive presence and credibility when interacting with senior leadership
Exercises sound judgment and discretion, particularly when managing sensitive or high-visibility materials
Operates with a high degree of ownership and accountability, proactively identifying issues and driving resolution
Exhibits strong collaboration and influence skills across multiple stakeholder groups without direct authority
Shows adaptability and resilience in a fast-paced, high-demand environment with shifting priorities
Promotes clarity and precision in communication, ensuring outputs are executive-ready and aligned to strategic objectives
Acts as a thought partner to senior leaders, not just a coordinator—bringing insights, challenging assumptions, and adding value
Supporting multiple senior stakeholders simultaneously, often with competing priorities and tight timelines
Translating complex, technical, or regulatory content into clear, concise executive-level messaging
Maintaining high-quality, error-free outputs under significant time pressure and visibility
Navigating ambiguity, where direction may be evolving and expectations are not always fully defined
Balancing strategic thinking with operational execution, requiring both big-picture perspective and attention to detail
Managing sensitive and confidential information with discretion
Driving alignment across cross-functional teams that may have differing priorities or perspectives

Responsibilities

Oversees and leads a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope
Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
Facilitates key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
Sets operational team direction and collaborate with others to execute on common goals
Focus on longer-range planning for functional area (e.g. 12 months or greater)
Develops, communicates and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy
Oversees / leads / manages and plans a work activities that may require alignment across multiple areas
Leads the team in the development and/or integrated implementation of policies / processes / procedures / changes across multiple functional areas
Leads partner to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarify scope of accountabilities while influencing and aligning others as needed
Ensures an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership.
Forecasts programs / initiatives and demand, and coordinate prioritization of the portfolio/ initiatives with key stakeholders
Provides functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business strategies and executive management direction
Ensures team adheres to enterprise frameworks and methodologies related to overall business management activities
Leads relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
Supports team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required
Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
Identifies, mitigates and reports on risk issues per enterprise policy / guidelines and ensures appropriate escalation processes are followed
Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).
Works closely with key business leaders to optimize TDBGs resources and leverage TDs operating model to maximize efficiency, effectiveness and scale
Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues
Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
Responsible for management of the overall team(s) providing both leadership and guidance
Sets targets and objectives for the team, and deliver results
Grows team expertise to align with enterprise demand and the Bank's direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered
Fosters an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism
Co-ordinates necessary resources to ensure completion by deadlines
Provides coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members assessment of performance and development plans
Prioritizes and manages own workload in order to deliver quality results and meet timelines
Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest
Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
Establishes effective relationships across multiple business and technology partners, program and project managers
Participates in knowledge transfer within the team and business units