Senior Manager, Technology Business Management

RBC • Toronto, ON

2d • Onsite

About The Position

The Senior Manager, Technology Business Management will be a member of the Technology Business Management team within the Strategy & Performance Management tower, within the Tech Infrastructure Team. This role is responsible for generating the monthly bill-of-IT and developing analytical solutions that support critical decision-making across RBC. The Senior Manager will collaborate with stakeholders in S&PM and other towers to assess, research, and gather requirements for enhancing the reporting stack and creating new reports. Additionally, they will identify opportunities to automate volume feeds and recommend the decommissioning of redundant or obsolete portals.

Requirements

• Bachelor’s degree or diploma in business management, computer science, or a related field, with a minimum of 5+ years of relevant professional experience.
• Collaborative Leadership: Demonstrates active listening, constructive challenge, and strong influencing/negotiation skills to drive alignment.
• Communication Excellence: Possesses advanced facilitation, presentation, and written communication skills.
• Relationship Builder: Excels at fostering partnerships and driving outcomes through influence, even without formal authority.
• Precision and Quality Focus: Maintains meticulous attention to detail and upholds high-quality standards.
• Technical Proficiency: Expertise in Microsoft PowerPoint and Excel for data analysis and presentation.
• Agile Adaptability: Thrives in fast-paced environments with competing priorities.
• Complex Problem Simplification: Ability to distill intricate concepts into clear, actionable insights for diverse audience.

Nice To Haves

• ITIL certification
• Proficiency in data management, including previous experience with ETL tools
• Previous banking experience

Responsibilities

• Lead Monthly Stakeholder Engagement: Host meetings to share Apptio progress, review requirements, and align stakeholders on TI initiatives.
• Develop Reporting & Analytics: Build monthly reports and insights to support BAS, Finance, and Service Owner discussions, driving impact analysis for RBC lines of business.
• Support Roadmap Strategy & Communication: Assist the Director in roadmap development and communicate strategic updates to stakeholders, incorporating feedback.
• Stakeholder Requirement Management: Gather, document, and secure sign-offs on new requirements to ensure alignment with business needs.
• Executive Reporting & Chargeback Oversight: Deliver monthly reports to senior executives on chargeback allocations to LoBs and Apptio implementation progress.
• Cost Transparency Collaboration: Partner with Service Owners to clarify direct and indirect costs, enhancing financial visibility.
• Productivity Program Leadership: Create and maintain TI’s Wall of Numbers for the Productivity & Efficiency program, tracking key metrics.
• Operational Excellence & Innovation: Produce the monthly bill-of-IT, develop new reports, identify technology/process gaps, and drive automation opportunities to improve efficiency.
• Reporting: Build excel or SQL models to drive analysis and communicates results to senior management.
• Relationship Management: Facilitate ongoing communication and relationship-building with key stakeholders, collaborating closely with TI teams to drive continuous improvements in service offerings.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior