Senior Manager, Branch Technology Enablement

Scotiabank•Toronto, ON

2d•Onsite

About The Position

Contributes to the overall success of the Operational Excellence team within Channel Performance, Canadian Banking, ensuring individual goals, plans, and initiatives are executed in support of business strategies and objectives. Reporting to the Director, Operational Enablement & Service Effectiveness, this role leads the business delivery of technology that transforms the branch network and enables effortless experiences for clients and employees. It owns end-to-end outcomes for foundational branch platforms and journeys—driving timely, high-quality, resilient delivery and strong operational readiness. Working in close partnership with Canadian Banking Technology, the role brings together delivery discipline, change leadership, and cross-functional alignment to realize measurable business impact. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Requirements

Undergraduate degree in Business, Economics, or a related field, or equivalent practical experience.
7+ years of progressive experience in financial services, retail banking, digital banking, or a related environment, including exposure to assisted channels such as branch, contact centre, or virtual. Deep understanding of branch operations is preferred.
Strong written and verbal communication skills, including the ability to develop executive-ready materials and tailor messaging for different audiences. Creative and self-starting, with the ability to solve complex business problems, navigate ambiguity, and drive results across competing priorities.
Proven ability to build strong cross-functional partnerships and influence stakeholders across frontline, management, and executive levels, and vendors to drive alignment and outcomes.
Demonstrated experience leading or supporting change management initiatives across complex, multi-stakeholder environments.
Strong project management skills, including the ability to plan, coordinate, and deliver initiatives across multiple stakeholders, timelines, and dependencies.
Strong organizational skills, attention to detail, sound judgement, and the ability to manage and close competing priorities in a fast-paced environment.
Strong analytical and problem-solving skills, with the ability to translate data and insights by connecting trends to root causes, initiatives and clear next steps into actionable business outcomes and performance measures to close competitive gaps.
Ability to translate business needs into clear requirements and represent business interests through delivery.
Experience with delivery governance, including scope, milestones, RAID, and operational readiness.
Working knowledge of AI-enabled capabilities and emerging technologies, with the ability to assess applicability and support practical use in business processes and operating models.

Nice To Haves

Deep understanding of branch operations is preferred.

Responsibilities

Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Partner with Canadian Banking Technology to define priorities and deliver resilient branch platforms and capabilities; serve as the business product owner for branch technology
Drive execution of the branch modernization roadmap—translating strategy into delivery-ready requirements and maintaining tight feedback loops across engineering, infrastructure, and the business
Lead business delivery across planning, testing, deployment, and stabilization to improve branch client and employee experiences
Contribute to long-range strategy and partner with Procurement, Real Estate and Technology to address complex branch needs
Have knowledge about the Bank’s Operational Readiness (OR) standards and process to ensure business needs are met
Own delivery governance and reporting for the Business—define scope, milestones, and success measures; manage business resourcing and budgets with Technology; track progress and risks with Technology through effective forums.
Prepare and share executive-level reporting that clearly communicates delivery status, operational impacts, and realized benefits for clients and employees. Keep regional heads and management actively informed on plans and progress.
Lead communications and change enablement with change management partners—define positioning and key messages, conduct stakeholder analysis, and deliver readiness plans that drive adoption.
Provide business input to RFPs and vendor evaluations for branch technology solutions
Lead or support other team initiatives as prioritized/ required
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champion a high performance environment and contributes to an inclusive work environment.