Manager, Technology Enablement

The ALS Association•,

3d•$60,405 - $69,166

About The Position

The ALS Association is seeking a Manager, Technology Enablement to oversee the day-to-day execution of the organization’s digital product and service enablement strategy. This role is crucial for ensuring staff have the necessary knowledge, resources, and support to effectively adopt and utilize enterprise systems. The Manager will be involved in training delivery, creating enablement content, and managing user support operations. They will also be responsible for managing the intake, prioritization, and execution of enablement-related initiatives. Working closely with Data & Technology, Operations, and business stakeholders, this role aims to translate system and process changes into user-centered experiences that promote adoption and reduce user friction. The ideal candidate is a detail-oriented, collaborative team player with strong project management, customer service, and technical operations skills, committed to continuous improvement and measurable outcomes. This position offers an opportunity for a developing professional to take ownership of execution and grow into broader enablement and project leadership roles. This role contributes to the organization’s mission by supporting accountability, optimizing technology, improving efficiency, and enabling staff to work effectively and consistently.

Requirements

Bachelor’s degree or 2-4 years of related experience and/or training; or equivalent combination of education and experience.
Experience supporting training, documentation, user support, or technology enablement efforts.
Experience delivering training and/or creating documentation for systems used by audiences with varying levels of technical proficiency.
Demonstrated ability to coordinate projects or initiatives, including organizing tasks, tracking progress, and collaborating with stakeholders.
Strong ability to translate technical concepts and process changes into clear, user-friendly materials.
Solid organizational and time management skills, with the ability to manage multiple priorities and follow through on deliverables.
Ability to work independently while also collaborating effectively across teams.
Interest in improving user experience through training, documentation, and support.
Comfortable working across multiple systems and tools in a dynamic environment.
Experience working with enterprise systems and platforms, preferably within a nonprofit environment, including fundraising platforms, CRMs, and other operational tools (e.g., Salesforce, Microsoft Office 365, Luminate Online, Spekit, Camtasia, or similar).

Responsibilities

Lead the planning, coordination, and delivery of training sessions and learning experiences across systems and tools.
Partner with subject-matter experts to translate technical and process changes into clear, user-ready materials.
Define and track training success metrics (adoption, engagement, proficiency) and continuously refine approaches based on insights.
Establish and enforce standards for documentation, training materials, and user-facing content to ensure consistency and quality.
Oversee the lifecycle of SOPs, guides, and enablement assets, ensuring content remains accurate, accessible, and streamlined.
Coordinate updates across platforms (e.g., knowledge bases, intranet, tools like Spekit) to create a seamless user experience.
Develop and manage project plans, timelines, and deliverables for system rollouts, process changes, and training initiatives.
Partner with Data & Technology, Operations, and business stakeholders to ensure alignment on scope, requirements, and timelines.
Track progress, manage risks, and proactively communicate updates to stakeholders to ensure successful delivery.
Capture user support trends and analyze request data to identify systemic issues, training gaps, and opportunities for proactive enablement.
Implement scalable solutions (training, documentation, process improvements) to reduce support volume and improve user experience.
Act as a feedback loop between end users and system owners to inform ongoing enhancements.
Support other Data & Technology efforts as needed such as imports, reporting, and other data quality initiatives.