Technology Enablement Specialist

The Bush School•Seattle, WA

1d•Onsite

About The Position

This role is fast paced and carries the day-to-day support that keeps everyone working as best they can, handling walk-ins, emerging-technology triage, day-to-day printer management, classroom/AV break-fix, and front-line event support. The technology enablement specialist turns recurring problems into permanent fixes through documentation, training, and small projects.

Requirements

3+ years technology support, ideally K-12, independent school, or higher education.
Practical fluency across macOS/iOS, Windows, and ChromeOS; user-level comfort with an MDM (Jamf, Intune, or Google) and an identity platform (Entra, Google, or Okta).
LMS administration (Canvas, Otus, or equivalent); printer/MFD fleet experience; comfortable working a ticketed service desk.
Strong communicator who translates technology for non-technical users; ownership mindset; mission-aligned and service-oriented.
Willing to staff occasional evening/weekend events.
Have a current Adult and CPR, First Aid, and AED Certification (or receive one soon after hire date)
Meet the school’s standards when completing two separate background screenings
Stamina: Ability to stand and walk for extended periods, manage long days, and support body with core muscles.
Fine Motor Skills: Using hands to grasp, move, or assemble small objects (e.g., papers, writing).
Sensory: Clear hearing and vision
Ability to sit and keyboard for up to 8 hours per day & lift up to 30 pounds (file boxes).
Applicants must be, at the time of application, legally authorized to work in the United States.
The Bush School does not offer visa sponsorship for this position and will not consider applicants who require visa sponsorship.

Nice To Haves

Bachelor's preferred; equivalent experience considered.

Responsibilities

Work assigned FMX tickets to resolution; deliver Tier 1 / Tier 2 support for faculty, staff, and students
Be the first in-room responder for walk-ins and the first hands-on triage for emerging technology requests.
Reduce repeat tickets by turning fixes into knowledge-base articles and short training.
Own day-to-day printer / MFP fleet management, supplies, vendor coordination, reliability; support the Director of Technology's move to cloud print management.
Classroom and non-classroom AV break-fix (panels, projection, audio); escalate cabling/network to the Network Administrator.
Provide front-line event AV setup and support in the team coverage rotation.
Own student device repair and loaner program (warranty, tracking, damage workflow).
Lead new-hire IT onboarding and recurring drop-in training.
Day-to-day administration of Canvas and Otus; validate Authentica-driven account provisioning.
Day-to-day SaaS license administration, track subscriptions, surface renewals, right-size with the Director of Technology.
Build and maintain the team and faculty knowledge base and operational runbook.
Share evening/weekend event coverage and the summer device-imaging cycle with the team.