Senior Manager, Area Store Operations

Charter Communications • West Warwick, RI

8h

About The Position

The Senior Manager, Area Store Operations at Spectrum implements and oversees strategic initiatives to meet performance, quality, and revenue goals across a region. The role aligns teams with Spectrum’s mission to provide innovative, high-quality retail services and support customer loyalty and competitiveness. It oversees store openings and closures, maintenance and brand standards, operational readiness, merchandising, in-store technology, and employee training. The position involves travel to multiple retail locations to oversee and monitor store operations.

Requirements

• Bachelor’s degree or equivalent experience.
• Five years of experience with operational protocols in a retail store environment.
• Three years of management experience.
• Proficiency in inventory and merchandising management.
• Knowledge of process design and documentation.
• Competence with personal technology, including mobile devices, video platforms, and PC software.
• Advanced change-management skills.
• Strong organizational, project-management, and analytical skills.
• Ability to evaluate training and development resources.
• Excellent interpersonal, leadership, and presentation skills.
• Passion for delivering exceptional customer experiences.
• Valid driver’s license and ability to meet Charter’s motor vehicle requirements.

Nice To Haves

• Five or more years of leadership experience.
• Three to five years of wireless or telecommunications experience.
• Project-management experience.

Responsibilities

• Implement key strategies to achieve performance, quality, and revenue goals across the region.
• Coordinate new store openings and closures, including smooth operations and inventory management.
• Oversee ongoing store maintenance, including ticketing, capital budgeting, and brand standards.
• Collaborate with store management and logistics to implement mobile and CPE operations standards.
• Manage staff readiness and back-of-house operations, including cash, inventory, and POS systems.
• Ensure high-quality merchandising and in-store technology experiences.
• Oversee and report on new-hire and ongoing training to meet company goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior