Senior Manager - Agentic Partnerships and Strategy, Payments

American Express • New York, NY

4d

About The Position

Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to customers’ digital lives. Its focus includes digital payment solutions, digital experiences supported by its servicing network and lifestyle assets, and products and services based on emerging technologies and trends.

The Digital Labs Agentic Strategy & Partnerships team leads the strategy and execution of American Express’ initiatives and partnerships across agentic commerce. As Senior Manager, you will help execute the agentic commerce strategy and advance integrations with strategic partners. You will manage day-to-day external partner relationships, drive cross-functional initiatives, support evaluation of emerging opportunities, and contribute to shaping the company’s strategy as the agentic commerce ecosystem evolves. The role sits at the intersection of strategy, partnerships, payments, technology, and product, and calls for someone strategic and collaborative who can work through ambiguity, build relationships, and take complex initiatives from concept to execution.

Requirements

• Exceptional interpersonal, communication, and influencing skills, with the ability to work across functions, with colleagues at all levels, and with external partners.
• Experience managing external partner relationships, including day-to-day engagement, coordinating joint initiatives, and delivering against shared objectives.
• Proven ability to drive complex cross-functional projects and workstreams and manage competing priorities.
• Creative problem-solving skills, strong attention to detail, and comfort operating with imperfect information.
• Strong interest in AI, emerging technologies, and digital payments, with familiarity with key players, trends, and consumer-facing products.
• Ability to thrive in a fast-paced, innovation-focused environment with ownership, initiative, and accountability.
• Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship for this position.

Responsibilities

• Manage day-to-day relationships with external partners, including AI platforms, Payment Service Providers, merchants, and other ecosystem players; serve as the primary contact for agentic commerce initiatives, drive partner engagement, and support progress toward shared objectives.
• Support execution of Amex’s agentic commerce strategy by translating priorities into actionable roadmaps, identifying opportunities to advance capabilities, and partnering with internal stakeholders to bring initiatives to market.
• Drive cross-functional workstreams and collaborate with key enterprise stakeholders.
• Support cross-enterprise agentic commerce governance and coordination by facilitating working groups, tracking milestones and deliverables, identifying risks and dependencies, and driving accountability across teams.
• Monitor AI and payments industry developments, emerging technologies, partner capabilities, and competitive activity to identify actionable insights and opportunities for American Express.
• Build credibility with internal and external stakeholders through sound judgment, intellectual curiosity, clear communication, and a willingness to challenge the status quo.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed