Senior Manager - Agentic Partnerships and Strategy, Payments

American Express•New York, NY

5d•$103,750 - $174,750

About The Position

Amex Digital Labs originates, incubates, and manages emerging products and platforms that can be essential to customers’ digital lives, with a focus on creativity, customer centricity, and innovation. Its focus areas include digital payment solutions, digital experiences built on American Express’ servicing network and lifestyle assets, and products and services based on emerging technologies and trends. The Digital Labs Agentic Strategy & Partnerships team leads American Express’ strategy and execution of initiatives and partnerships across agentic commerce. The Senior Manager will help execute that strategy, advance integrations with strategic partners, manage day-to-day external partner relationships, drive cross-functional initiatives, and translate strategic priorities into tangible outcomes. The role also supports evaluation of emerging opportunities and development of Amex’s strategy as the agentic commerce ecosystem evolves. It sits at the intersection of strategy, partnerships, payments, technology, and product.

Requirements

Exceptional interpersonal communication and influencing skills, with the ability to work across functions, with colleagues at all levels, and with external partners.
Experience managing external partner relationships, including day-to-day engagement, coordinating joint initiatives, and delivering against shared objectives.
Proven ability to drive complex cross-functional projects and workstreams and manage competing priorities.
Creative problem-solving skills, strong attention to detail, and comfort operating with imperfect information.
Strong interest in AI, emerging technologies, and digital payments, with familiarity with key players, trends, and consumer-facing products.
Ability to thrive in a fast-paced, innovation-focused environment with ownership, initiative, and accountability.
Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Responsibilities

Manage day-to-day relationships with external partners, including AI platforms, Payment Service Providers, merchants, and other ecosystem players; serve as the primary point of contact for agentic commerce initiatives, drive partner engagement, and ensure progress against shared objectives.
Support execution of Amex’s agentic commerce strategy by translating strategic priorities into actionable roadmaps, identifying opportunities to advance agentic commerce capabilities, and partnering with internal stakeholders to bring initiatives to market.
Drive cross-functional workstreams and collaborate closely with key enterprise stakeholders.
Support cross-enterprise agentic commerce governance and coordination by facilitating working groups, tracking milestones and deliverables, identifying risks and dependencies, and driving accountability across teams.
Monitor AI and payments industry developments, emerging technologies, partner capabilities, and competitive activity to identify actionable insights and opportunities for American Express.
Build credibility with internal and external stakeholders through sound judgment, intellectual curiosity, clear communication, and a willingness to challenge the status quo.

Benefits

Competitive base salaries
Bonus incentives
6% company match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities