Senior Manager, After Sales Programs

AutoNation • Fort Lauderdale, FL

7d • Onsite

About The Position

The Senior Manager, After-Sales Programs works across digital tools and service platforms to deliver an excellent customer experience and help AutoNation grow its market share in the service space. The role is onsite at AutoNation's headquarters in Fort Lauderdale, Florida.

Requirements

• At least 5 years of direct, relevant industry-related experience.
• Strong analytical skills.
• Strong understanding of connected vehicle technology and the technical competency to collaborate with internal and external IT stakeholders.
• Experience in business development, strategic partnerships, or technology sales within the automotive industry.
• 2 to 5 years of experience with CDK/CDK Service or other service appointment scheduling tools and service lane technology.
• Experience working with multiple levels of an organization and across multiple teams.
• Occasional travel is required.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Hire, lead, and develop direct reports by setting clear goals, providing ongoing coaching and performance feedback, and building bench strength across the team.
• Oversee After-Sales digital tools, including the Customer Engagement Platform (CEP) and Digital Service Experience tools such as Video MPI and Comm 360.
• Strategize, pilot, plan, oversee, and launch customer experience tools nationally, including Digital Check-In, Inspection/MPI, Technician Picture & Video, Texting, E-Payment, and Loaner Car solutions.
• Partner with the Connected Vehicle team to leverage and activate OEM leads.
• Work with digital appointment scheduling tools to improve appointment conversion and show rates.
• Manage and oversee After-Sales pilots.

Benefits

• Competitive compensation
• 401k matching
• Health, dental, and vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed