Senior Management Systems Analyst

City of Seattle•Seattle, WA

About The Position

The City of Seattle is hiring a Senior Management Systems Analyst for the Consumer Protection Division (CPD) within Finance and Administrative Services. The role shapes how CPD uses technology to serve customers and staff, applying human-centered design to connect technology, policy, and customer experience. The analyst develops customer-facing and back-office systems that streamline customer experiences and improve divisional efficiency, ensuring solutions are intuitive, equitable, and compliant. The position works with CPD staff, Seattle IT teams, customers, and community partners to understand technology challenges, define system requirements, and implement solutions that make regulatory licenses easier to access and administer. Work takes place in a multicultural environment that emphasizes communication, cooperation, collaboration, inclusiveness, diversity, and social justice. The role is classified as a Sr. Management Systems Analyst, is civil service represented, and is FLSA non-exempt and eligible for overtime. The full step-progression range is $56.23–$65.54 per hour. The City offers a comprehensive benefits package, including vacation, holiday, and sick leave, as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. Applicants must successfully pass a background check conducted in accordance with Seattle’s Fair Chance Employment Ordinance.

Requirements

At least 3 years of progressively responsible experience in application design, system development and maintenance, data administration, and report design and building.
Bachelor’s degree in business or public administration, finance, computer science, or a related field, or an equivalent combination of education, training, and experience. Two years of relevant experience is equivalent to a bachelor’s degree.
Excellent interpersonal, written, and oral communication skills, including the ability to present complex material to varied audiences.
Experience designing and delivering solutions for systems with regulatory, billing, or compliance requirements, using project management fundamentals and software development lifecycle principles.
Experience with customer-facing platforms such as online portals, CRM systems, case management tools, or billing systems.
Highly proficient with Microsoft Office 365 applications, including PowerApps, MS Forms, and MS Power Automate.
Proficient in developing, building, configuring, deploying, and maintaining SQL Server Reporting Services (SSRS) databases, documentation, and reports.
Knowledge of testing practices, tools, and documentation.

Nice To Haves

Experience administering or supporting commercial off-the-shelf applications.
Experience creating visualizations and dashboards using Tableau or Power BI.

Responsibilities

Serve as technical advisor to divisional management.
Manage projects for the design, development, and implementation of technology solutions, addressing business needs, policy requirements, staff pain points, customer barriers, and system gaps.
Support technical system configuration, including workflow design, user interface recommendations, customer experience, and data integration needs.
Apply human-centered design methods to ensure solutions reflect actual customer and staff needs.
Translate business and customer requirements into clear technical specifications for IT teams and/or outside vendors.
Develop and maintain internal systems using Microsoft Office 365 applications, including PowerApps, MS Forms, and MS Power Automate.
Develop, build, configure, deploy, and maintain reports and data visualizations in Tableau.
Collaborate with leadership, IT, customer service, vendors, and community partners throughout the project lifecycle as appropriate.
Apply an equity lens to current and future business processes.