Senior Management Analyst, Analytics and Research IT

University of Washington•Seattle, WA

12d•Hybrid

About The Position

UW Medicine IT Services (ITS) is a shared services organization supporting UW Medicine and its affiliated institutions. ITS maintains the infrastructure and applications used across the organization and implements new services and applications that support the UW Medicine mission. The Senior Management Analyst provides high-level management assistance and advisory support to the Directors of Analytics and Research IT. The role plans, coordinates, and directs administrative programs and special projects to help achieve departmental and team goals. This is a regular, 100% FTE position with a hybrid work arrangement, a day-shift schedule, and core hours of 08:00–17:00 Pacific Time, Monday through Friday. The position supports executive operations, budgets and financial reporting, performance measurement, communications, web content, operational policies and processes, vendor relationships, governance, and process improvement. It also manages and mentors one to two student employees.

Requirements

Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent education and/or experience.
At least five years of administrative experience in a complex matrix organization, supporting senior executives and managing operational activities.
Applied analytical skills and ability to mentor interns or other team members.
Strong writing, proofreading, and editing skills, with attention to grammar, accuracy, and clarity.
Excellent in-person, telephone, and written communication skills.
Experience independently creating, documenting, and managing operational support processes for a team.
Experience independently managing and optimizing workflows.
High personal and professional ethical standards and ability to educate others on general security standards.
Ability to adhere to departmental confidentiality standards.
Experience managing multiple complex activities and assigning work to others.
Strong applied financial experience, including budget management and the ability to guide others in fundamental budget practices and principles.
Advanced computer skills, including Microsoft Word, Access, Excel, and PowerPoint.
Familiarity with database applications.
Ability to influence others without formal authority.
Ability to work independently, solve problems, take initiative, set priorities, and manage multiple tasks efficiently and on time.
Demonstrated success working collaboratively with diverse groups.
Ability to achieve goals under tight deadlines.
Ability to recognize when to draw on team resources to achieve department and team goals.

Responsibilities

Manage the Directors’ calendars and scheduling, and support executive-level meetings.
Coordinate team travel.
Coordinate, analyze, and administer multi-million-dollar budgets, including budget requests and expenditures, software licensing, budget analysis and forecasting, and reimbursements through the ITS process.
Plan and coordinate meetings and develop or maintain focused meeting content, including for executive-level meetings.
Measure team performance, determine key performance indicators, and prepare team performance reporting.
Process, track, and maintain records of key deliverables, including policies, guidelines, processes, department and finance reports, budget expenditure analyses, and committee materials.
Recommend and consult with team leaders on methods to improve team operations.
Coordinate cross-team strategic and programmatic efforts.
Develop internal and external communications, manage distribution through department channels, and manage team intranet sites.
Manage creation, content development, and ongoing maintenance of customer-facing and internal ITS web pages.
Work with the Directors of Analytics and Research IT to identify process gaps and improve operational processes.
Develop, refine, and establish policies and procedures for business practices, workflow, office operations, onboarding, budget submission, user access management, Help Desk routing, and knowledge-base documents.
Provide the team with guidance on department-specific and UW Medicine policies and procedures.
Manage contractor and vendor relationships, including reviewing invoices and purchase orders, developing statements of work, and tracking planned budget expenditures.
Coordinate presentation materials for departmental initiatives and programs presented to UW Medicine Directors and Executive Sponsors.
Make recommendations to leadership, support governance activities, and identify process improvement opportunities.
Manage and mentor one to two student employees.