Senior Mailroom Clerk

JLL • Boston, MA

4d • $75,000 - $85,000 • Onsite

About The Position

As the Mailroom Lead for JLL’s Experience Services team in Seaport Boston, the Senior Mailroom Clerk partners with management to maximize the productivity of the mail services team and serves as the subject matter expert across shipping and mailing operations. The role is part of the Facilities team and focuses on coordinating workflows, supporting teammates, resolving escalations, and managing third-party relations. The Mailroom Lead coaches and supports team members, leads by example, and maintains a calm, professional approach while managing competing priorities and delivering a strong experience for clients and teams.

The position is on-site in Boston, Massachusetts, with an in-office schedule Monday through Friday and off-hours on-call responsibilities. The role processes high volumes of mail, operates and maintains mailroom equipment, and supports workplace health and safety, emergency response, and business continuity activities. The expected compensation is $75,000–$85,000 per year. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in mailroom operations, including 1 year of supervisory experience.
• Ability to perform job functions safely, including lifting, bending, and moving as needed.
• Ability to safely operate mailroom machinery, requiring continuous or repetitive arm-hand-eye movements.
• Ability to stand for long periods and perform physical tasks, including lifting up to 50 pounds and moving it up to 30 feet.
• Availability for an in-office schedule Monday through Friday and off-hours on-call responsibilities.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Knowledge of postal laws, rates, and regulations for letters, printed materials, packages, and registered and certified mail.
• Personnel management and supervisory experience.
• Experience using and maintaining mailing equipment.
• Ability to analyze data and processes to ensure timely, cost-efficient mail distribution.

Responsibilities

• Oversee mail clerks, drive production, and manage daily pipeline workflow.
• Serve as the subject matter expert for shipping and receiving functions and fill workflow gaps as needed.
• Coordinate workload, deployment, and coverage, including employee breaks and absences.
• Partner with the landlord and other tenants on loading dock rules and regulations.
• Process high volumes of mail and operate mailroom equipment, performing routine maintenance.
• Maintain accurate documentation, logs, and records in accordance with client procedures.
• Conduct quality assurance checks, troubleshoot operating errors, and recommend solutions to management.
• Participate in emergency evacuation procedures, crisis management, and business continuity planning.
• Manage workplace health and safety issues and participate in health and safety reviews.
• Coach and support team members and lead by example.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED