Senior Mailroom Clerk

JLL • Boston, MA

6d • $75,000 - $85,000 • Onsite

About The Position

The Senior Mailroom Clerk serves as the Mailroom Lead for JLL’s Experience Services team in Seaport Boston. The role partners with management to maximize the productivity of the mail services team and serves as the subject matter expert for shipping and mailing operations. As a front-line member of the Facilities team, the lead coordinates workflows, supports colleagues, resolves escalations, and manages third-party relations. The role requires maintaining a calm, professional approach while handling competing priorities and helping provide high-quality experiences for clients and teams. The Mailroom Lead coaches and supports the team and leads by example.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in mailroom operations, including 1 year of supervisory experience.
• Ability to perform required job functions safely, including lifting, bending, and moving items as needed.
• Ability to safely operate mailroom machinery, requiring continuous or repetitive arm, hand, and eye movements.
• Ability to stand for long periods and perform physical tasks, including lifting up to 50 pounds and moving items up to 30 feet.
• Availability for an in-office Monday–Friday schedule and off-hours on-call responsibilities.

Nice To Haves

• Knowledge of postal laws, rates, and regulations for letters, printed materials, packages, and registered and certified mail.
• Personal management and supervisory experience.
• Experience using and maintaining mailing equipment.
• Ability to analyze data and processes to ensure timely, cost-efficient mail distribution.
• Authorization to work in the United States without sponsorship; the position does not provide visa sponsorship.

Responsibilities

• Oversee mail clerks, drive production, and manage daily pipeline workflow.
• Serve as the subject matter expert for shipping and receiving functions and fill workflow gaps as needed.
• Coordinate workload, staff deployment, and coverage, including employee breaks and absences.
• Partner with the landlord and other tenants regarding loading dock rules and regulations.
• Process high volumes of mail and operate mailroom equipment, including performing routine maintenance.
• Maintain accurate documentation, logs, and records in accordance with client procedures.
• Perform quality assurance checks, troubleshoot operating errors, and recommend solutions to management.
• Participate in emergency evacuation procedures, crisis management, and business continuity planning.
• Manage workplace health and safety issues and participate in health and safety reviews.
• Coach, support, and lead mailroom team members by example.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and a comprehensive benefits package focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED