Senior Loss Prevention Manager

sweetgreen•Los Angeles, CA

17d•$103,000 - $147,000•Onsite

About The Position

sweetgreen is looking for a Senior Loss Prevention Manager to own loss prevention, physical security, and crisis and resiliency planning across sweetgreen's restaurants and support centers. This role sits on the Operations Services team and reports to the Senior Director of Risk + Safety. The manager will lead the camera and investigations program, drive shrink and fraud reduction, manage physical security across locations, and build playbooks and response capabilities to ensure the safety of people, guests, and operations during critical events. The position is based onsite at the Los Angeles Support Center.

Requirements

7+ years in loss prevention, physical security, or corporate security, ideally in multi-unit retail, restaurant, or hospitality.
Working knowledge of loss prevention investigations, camera and exception-based reporting systems, and physical security standards.
Experience managing security, investigations, or loss prevention vendors and guard services.
Knowledge of multi-jurisdictional security and safety requirements.

Nice To Haves

Experience with crisis management or business continuity planning is a plus.
Relevant certifications (CPP, PCI, CFI, or similar) are a plus.

Responsibilities

Own the loss prevention program end to end, driving strategy to reduce shrink, theft, and fraud, and managing the camera and video investigations platform, case work, and evidence retention.
Lead investigations into suspected internal and external theft, fraud, and policy violations, partnering with the People and Legal Teams on outcomes.
Set and maintain physical security standards across restaurants and support centers (access control, camera coverage, alarms), manage security vendors and guard services, and oversee incident response for events such as break-ins, theft, and workplace violence.
Build and maintain crisis response, business continuity, and resiliency plans, and serve as a lead responder during active crises, coordinating across Operations, Communications, People, and Legal.
Manage loss prevention, security, and investigations against service expectations and budget, and support the annual insurance renewal with loss and incident data.
Maintain incident data and reporting, produce trend dashboards for leadership, and ensure practices comply with federal, state, and local requirements across all jurisdictions.

Benefits

Highly competitive pay + bonus plan
Three different medical plans to suit your and your family's needs
Dental and Vision insurance
Flexible PTO plan
401k program
Employee HSA and FSA
Complimentary greens
An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
To live the sweetlife and celebrate your passion + purpose
A collaborative team of people who live our core values and have your back
A clear career path with opportunities for development, both personally and professionally
Free sweetgreen swag