Loss Prevention Manager
About The Position
The Loss Prevention Manager ensures the safety and security of hotel property, associates, patrons, and guests by managing the Loss Prevention department and its staff. The role focuses on protecting hotel assets, preventing accidents and fires, and maintaining a safe and secure environment throughout the hotel. The manager trains and supervises Loss Prevention staff and works closely with the Director of Loss Prevention to identify improvements and implement strategies that strengthen departmental performance, support guest satisfaction, and provide associates with a safe working environment.
Responsibilities
- Train and supervise security staff, providing guidance and support to ensure effective monitoring and protection of hotel assets.
- Work with the Director of Loss Prevention to identify and implement strategies for continual departmental improvement.
- Assist in developing and implementing emergency procedures and ensure staff are prepared to handle crises.
- Train staff on patrol procedures and monitor compliance with hotel and parking area patrol schedules.
- Ensure property patrols are documented, including relevant details.
- Oversee shipping and receiving, guest-safe deposit, and hotel cash-handling procedures to ensure compliance with security protocols.
- Train staff in investigative procedures for loss of hotel assets and ensure compliance with established policies.
- Monitor and control access to guest, storage, associate work, locker room, and parking areas.
- Ensure security staff hold first aid and CPR certifications and administer first aid when needed.
- Assist with claims management, ensuring procedures are followed and documentation is accurate.
- Assist in maintaining required OSHA programs and statistical data.
- Model positive guest relations and encourage associates to provide excellent customer service, emphasizing guest satisfaction during departmental meetings.
- Participate in interviewing, hiring, and orienting new team members, and ensure they receive adequate role training.
- Build open, collaborative relationships with associates, seek feedback, and address concerns or issues promptly.
- Conduct performance appraisals, provide constructive feedback, and recognize outstanding contributions.
- Use budgets, operating statements, and payroll progress reports to manage departmental expenses and meet financial goals.
- Understand the department’s effect on overall hotel financial goals and take measures to meet or exceed budget targets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
