Loss Prevention Manager

Grand Hotel • Point Clear, AL

1d

About The Position

The Loss Prevention Manager is responsible for the safety and security of hotel property, associates, patrons, and guests by managing the Loss Prevention department and its staff. The role focuses on protecting hotel assets, preventing accidents and fires, and maintaining a safe and secure environment throughout the hotel.

The manager trains and supervises security staff, works with the Director of Loss Prevention to improve departmental performance, and helps prepare staff to respond to emergencies. The role also oversees security procedures, access control, claims support, OSHA programs, associate development, customer service, and departmental financial performance.

Requirements

• Ability to train and supervise security staff.
• Ability to develop and implement security strategies and emergency procedures.
• Knowledge of patrol procedures, investigative procedures, and security documentation.
• Ability to oversee shipping and receiving, guest-safe deposit, and cash-handling procedures.
• Ability to monitor and control access to hotel areas.
• Security staff must be certified in first aid and CPR; the manager must be able to administer first aid as needed.
• Ability to support claims management and maintain OSHA programs and statistical data.
• Ability to provide customer service, develop associates, and manage departmental budgets and expenses.

Responsibilities

• Train and supervise security staff, providing guidance and support to protect hotel assets.
• Work with the Director of Loss Prevention to identify and implement strategies for continual departmental improvement.
• Assist with developing and implementing emergency procedures and preparing staff to handle crises.
• Train staff on patrol procedures and monitor adherence to hotel and parking area patrol schedules.
• Ensure documentation of property patrols is maintained.
• Oversee shipping and receiving, guest-safe deposit, and hotel cash-handling procedures to ensure compliance with security protocols.
• Train staff on investigative procedures for loss of hotel assets and ensure compliance with established policies.
• Monitor and control access to guest areas, storage areas, associate work areas, locker rooms, and parking areas.
• Ensure security staff are certified in first aid and CPR, and administer first aid as needed.
• Assist with claims management by ensuring procedures are followed and documented accurately.
• Assist in maintaining required OSHA programs and statistical data.
• Model strong guest relations and encourage associates to provide excellent customer service, emphasizing guest satisfaction in departmental meetings.
• Participate in interviewing, hiring, and orienting new team members and ensure they receive adequate training.
• Build collaborative relationships with associates, seek feedback, and promptly address concerns or issues.
• Conduct performance appraisals, provide constructive feedback, and recognize associates’ contributions.
• Review budgets, operating statements, and payroll progress reports to manage departmental expenses and meet financial goals.
• Understand the department’s effect on hotel financial goals and take measures to meet or exceed budgeted targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed