Senior Logistics Operations Manager, North America Logistics Operations-1

Circle K•Houston, TX

6d•Onsite

About The Position

Reporting to the North America Logistics Operations Director, this role provides strategic and operational leadership for the end-to-end movement of refined fuel across an assigned region. The position is responsible for ensuring safe, reliable, and cost-effective logistics operations while optimizing carrier performance, managing teams, and driving continuous improvement across a 24/7 operating environment.

Requirements

Bachelor’s degree in supply chain, business, or related field.
10+ years of experience in logistics or supply chain operations.
5+ years of people leadership experience in logistics operations or an equivalent supply-chain related role.
Experience managing bulk transportation and medium-to-large trucking fleets.
Experience operating in a 24/7 logistics or distribution environment.
Strong knowledge of fuel logistics, terminal operations, and pipeline networks.
Experience with transportation management, dispatch, and telematics systems.
Solid understanding of logistic financials, cost drivers, and budgeting.
Data analysis capability with experience using reporting tools and performance metrics.
Understanding of regulatory and safety requirements in transportation/logistics.
Demonstrated ability to lead teams, set direction, and drive accountability.
Strong decision-making skills in fast-paced, high-pressure environments.
Ability to prioritize and adapt quickly to changing operational demands.
Effective communication and stakeholder management skills.
Strong problem-solving skills with a focus on execution and outcomes.
Customer-focused mindset with commitment to service excellence.
High level of professionalism, ownership, and accountability.

Responsibilities

Lead day-to-day logistics operations for refined fuel transportation across an assigned region.
Manage and develop a team of logistics and supply chain professionals, setting clear priorities and performance expectations.
Ensure consistent, reliable product delivery aligned with service, cost, and safety targets.
Oversee routing, dispatch, and carrier execution to maximize efficiency and asset utilization.
Provide operational leadership in a 24/7/365 environment, including escalation management and disruption response.
Lead capacity planning efforts to ensure adequate coverage during demand fluctuations, weather events, or supply disruptions.
Develop and manage a high-performing carrier network to ensure capacity, reliability, and cost competitiveness.
Lead carrier sourcing and support contract negotiations in partnership with procurement.
Conduct monthly carrier performance reviews focused on safety, service, cost, and compliance metrics.
Strengthen strategic carrier relationships while expanding and diversifying the carrier base.
Ensure carriers meet contractual obligations, regulatory requirements, and operational expectations.
Monitor freight costs, identify trends, and implement corrective actions to remain within budget targets.
Track and report on key performance indicators including service levels, cost metrics, efficiency, and exceptions.
Identify and execute cost-saving opportunities and margin improvement initiatives.
Partner with finance to ensure accurate billing, forecasting, and management of payables and receivables.
Support financial planning, budgeting, and forecasting processes for logistics operations.
Analyze operational data to identify opportunities for efficiency gains, cost reduction, and service improvement.
Develop and maintain reporting dashboards and tools to support decision-making and performance tracking.
Lead and implement continuous improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, or similar approaches).
Drive adoption, optimization, and enhancement of dispatch, telematics, and logistics technology platforms.
Identify and implement process improvements to increase scalability and operational efficiency.
Ensure adherence to all SOPs, regulatory requirements, and company policies across logistics operations.
Maintain high standards of safety, compliance, and risk management across the transportation network.
Lead efforts to proactively identify and mitigate operational risks, including supply disruptions and capacity shortages.
Support audit readiness and governance requirements and ensure consistent process execution.
Promote a culture of safety and operational discipline across teams and carrier partners.
Partner with supply chain, finance, retail operations, and external stakeholders to align priorities.
Communicate operational performance, risks, and initiatives to leadership.
Support network planning and supply optimization strategies.