Senior Project Cargo Operations Manager, North America

Expeditors • Hanahan, SC

2d

About The Position

Expeditors is a global logistics company with over 350 locations worldwide, focused on customer service and employee career opportunities. This role involves leading operational excellence for project cargo activities in North America, supporting branches with complex executions, and ensuring compliance with best practices and safety protocols. The position also includes designing and delivering training programs, standardizing operating procedures, managing service providers, and partnering with commercial teams to drive business growth. The ideal candidate will have strong technical knowledge of multi-modal project cargo, a proven track record in leading complex projects, experience in vendor management, and the ability to support business development efforts.

Requirements

• 8–12+ years of experience in project cargo, heavy-lift, or specialized logistics operations
• Strong technical knowledge of multi-modal project cargo execution (air, ocean, road, rail)
• Proven track record of leading complex logistics projects and driving operational improvements
• Experience in vendor management and strategic sourcing
• Demonstrated ability to deliver training and develop high-performing teams
• Strong commercial acumen with experience supporting business development efforts

Responsibilities

• Lead and promote operational excellence across all North America project cargo activities
• Support branches with complex and high-value project cargo executions
• Ensure consistent application of best practices, compliance standards, and safety protocols
• Drive performance through KPI monitoring, reporting, and corrective action planning
• Design, develop, and deliver project cargo training programs for operations teams and branch personnel
• Increase branch awareness and understanding of project cargo capabilities and procedures
• Mentor and coach operations staff to enhance technical expertise and execution quality
• Establish and implement standardized operating procedures (SOPs) across the region
• Identify operational gaps and inefficiencies; develop and execute improvement initiatives
• Lead process optimization efforts to improve productivity, accuracy, and customer satisfaction
• Maintain and strengthen relationships with key service providers (carriers, heavy haul, rigging, etc.)
• Conduct annual performance evaluations of vendors to ensure quality and competitiveness
• Identify capability gaps and onboard new service providers to support evolving business needs
• Partner with commercial and regional teams to support a targeted 15% year-over-year growth in the Americas
• Participate in customer meetings, solution design, and project planning discussions
• Engage in branch sales meetings to align operational capabilities with sales strategies
• Maintain and actively manage a Top 10 target account list within CRM (e.g., Dynamics)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed