Senior Loan Operations Administrator II

Western Alliance Bank•Chandler, AZ

About The Position

The Senior Loan Operations Administrator is responsible for collecting underwriting documentation, validating the completeness and accuracy of materials received from loan applicants, and managing underwriting and pre-closing files for loans originated by Association Banking. The role works closely with geographically aligned Lending Officers, Business Development Sales Officers, and third parties to obtain required documentation and collateral information from borrowers, confirm that submitted materials are complete and accurate, and research information needed to support loan closings. This customer-facing position also collaborates with appropriate parties to resolve underwriting and closing issues involving homeowners association governing documents, certificates of liability insurance, financial documentation, and other required materials. The role supports loan processing and maintains the document collection platform, ensuring underwriting files are complete and appropriately maintained.

Requirements

8+ years of related experience in Loan Administration, Lending and/or Deposit Sales, or a similar field.
High school diploma required.
Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
Knowledge of one or more loan types.
Proficiency in multitasking in a team-oriented environment while maintaining the highest standards of client service.
Intermediate speaking and writing communication skills.

Responsibilities

Support Lending Officers and Business Development Sales Officers by working directly with HOA board members and community association managers to request, collect, and validate documentation required to underwrite, approve, and board loans to homeowners associations.
Prepare complete loan packages for review by Underwriting Analysts and credit approvers.
Collaborate with team members to ensure loan submissions comply with bank policies and procedures and that documentation is accurate, complete, and properly maintained.
Respond to questions from HOA boards and community association managers about underwriting and pre-closing documentation requirements, providing clear and timely guidance by phone, email, or video conference.
Engage Lending Officers and Business Development Sales Officers as needed to support efficient collection of required documentation.
Provide regular updates to the Head of Association Lending regarding document collection status, outstanding items, and estimated completion timelines.
Participate in weekly pipeline meetings with Lending Officers and Credit Administration.
Administer the document collection platform by maintaining current statuses, issuing reminders, monitoring outstanding items, and presenting complete underwriting files to Lending Officers and Underwriting Analysts.