Consumer Loan Administrator II

Capital Farm Credit • College Station, TX

1d • Onsite

About The Position

The Consumer Loan Administrator II is responsible for daily loan administration, loan accounting, content management, credit support, and office administration. The role administers simple to moderately complex mortgage loan pipelines and responds to routine customer service inquiries. It supports business development by providing thorough, knowledgeable service as a first point of customer contact, and facilitates communication among customers, external parties, and internal departments throughout the loan relationship.

The position may be located in College Station or La Grange, Texas. A high school diploma or equivalent, three years of relevant experience, and an NMLS license are required.

Requirements

• High school diploma or equivalent.
• Three years of experience in loan administration, office operations, or customer service in financial services, mortgage, or title insurance, or equivalent experience as determined by Capital Farm Credit.
• NMLS license required.
• General knowledge of accounting and financial systems.
• General knowledge of computer systems and office equipment used for file management, file classification, and retrieval of business information.
• General knowledge of documentation requirements for title policies, deeds of trust, UCC financing statements, and other collateral documents.
• Professional oral and written correspondence skills.
• Intermediate skill level in Microsoft Office applications.
• Organization and time management skills.
• Attention to detail.
• Ability to work collaboratively.
• Critical thinking skills.

Responsibilities

• Provide consistent customer service by answering and resolving customer inquiries, facilitating communication between internal departments and external parties, and researching and resolving issues with limited assistance.
• Send loan applications to applicants based on initial interviews; develop, organize, and review completed application information; enter loan data into loan origination systems; and ensure applicant information is accurate and complete.
• Receive and review applicant financial information for compliance with lending requirements, identify missing information, communicate additional needs, and upload complete financial packages for underwriting review.
• Request and gather required documentation, order real estate appraisals, and maintain knowledge of earnest money contracts, title commitments, county clerk searches, recorded real property documents, and county appraisal district information.
• Facilitate interest rate locks before closing and initiate the closing process with the closing department.
• Develop knowledge of residential construction processes and explain construction requirements, procedures, and expectations; request and review construction documents; and process residential construction loans according to defined procedures.
• Communicate recommended loan terms, conditions, and collateral positions; set clear expectations; and coordinate loan closing dates and logistics with applicants.
• Assist the consumer lending team with sales pipeline management.
• Develop basic knowledge of association products and partnership offerings, discuss them with customers, and refer customers to lending staff as appropriate.
• Maintain foundational knowledge of consumer lending regulations, ensure compliance, and administer required reports.
• Research and apply required procedures, policies, processes, and regulations with some oversight, and use association lending and office administration programs and systems.
• Track and monitor loan origination milestones, and coordinate with involved parties to help meet timelines.
• Work with the consumer lending team to build productive relationships with current and prospective customers based on mutual trust and respect.
• Assist with general office administration, operate standard office equipment, and perform other duties as assigned.

Benefits

• Company-wide, goals-based incentive program.
• Accrued time off: 13 days of annual leave and 15 days of sick leave per year, plus 10–12 paid holidays annually.
• 401(k) with up to 9% employer contribution/match.
• Affordable medical, dental, and vision plans.
• Eight weeks of paid parental leave.
• Employer-paid life and disability insurance.
• Tuition reimbursement.
• Up to $400 for wellness expenses.
• Growth opportunities and a supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED