Consumer Loan Processor

Burke & Herbert Bank & Trust • Moorefield, WV

2d • Onsite

About The Position

The Consumer Loan Processor processes and coordinates consumer loan requests, including HELOCs, from application through origination. The role supports Retail employees, Loan Officers, and underwriters by ensuring loan files are complete, accurate, and compliant with the Bank’s credit policy and regulatory requirements. Products include unsecured loans, vehicle loans, home equity lines of credit, renewals, modifications, denials, withdrawals, and change-in-terms requests.

The position has no supervisory responsibilities. It operates in an office setting, and telework is not available. Limited local travel may be required.

Requirements

• High school diploma or equivalent.
• Six months of lending experience.
• Active NMLS number or ability to obtain one after starting in the role.
• Strong organizational, time-management, and follow-up skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to analyze information, solve problems, and make sound decisions.
• Strong written and verbal communication skills and ability to communicate professionally and effectively.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office and other applicable loan processing systems.
• Professional demeanor and strong interpersonal skills.

Nice To Haves

• Experience with consumer loan documentation, disclosures, and closing processes.
• Notary Public.

Responsibilities

• Receive consumer loan requests in the Bank’s loan origination system.
• Review loan applications and supporting documentation for completeness and accuracy.
• Manage an active pipeline of loan requests and ensure timely processing and follow-up.
• Coordinate with retail, consumer underwriters, and third-party vendors to obtain required documentation and satisfy outstanding conditions.
• Order, monitor, and track third-party items such as flood determinations, appraisals, title work, legal documents, insurance, and other supporting documentation.
• Prepare and deliver required disclosures and loan documentation within regulatory timeframes.
• Review loan files for closing readiness and clear prior-to-close conditions.
• Prepare, schedule, and coordinate loan closings.
• Prepare loan documents and distribute them to customers, internal partners, and external vendors, including by electronic delivery when appropriate.
• Coordinate loan funding and disbursement in accordance with Bank procedures.
• Review signed loan packages for completeness and accuracy before funding and booking.
• Ensure executed loan documents are imaged and retained in the Bank’s systems.
• Scan and route post-closing documents to the appropriate departments for collateral, title, and insurance tracking.
• Maintain accurate loan-file documentation and status updates throughout each request.
• Follow Bank policies, loan policy requirements, and operational and compliance procedures.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED