Consumer Loan Processor

Southside Bank•Tyler, TX

2d•Onsite

About The Position

The Consumer Loan Processor processes loan documents in accordance with approved policies and procedures. The position handles loan information and documentation, verifies loan coding and document accuracy, responds to inquiries, enters data into computer programs, and obtains additional information from outside sources as needed. The role requires knowledge of departmental procedures and financial institution products and services, careful handling of confidential information, and compliance with applicable bank policies, audit procedures, laws, regulations, and information security requirements. The processor provides professional and courteous service to customers and employees, contributes to team and company goals, and supports a positive workplace consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide. Routine duties are performed with minimal supervision using standard practices or procedures; additional duties may be assigned.

Requirements

Associate’s degree or equivalent from a two-year college or technical school; or at least one year of related experience and/or training; or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write information and respond to questions from managers, clients, customers, and the general public.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply basic algebra and geometry concepts.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret varied technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Proficient personal computer skills, including email, record-keeping, routine database activity, word processing, spreadsheets, and graphics.
Ability to handle multiple projects simultaneously.
Manual dexterity sufficient to reach for and handle items, work with fingers, and perceive attributes of objects and materials.
Ability to remain stationary for 90% of the time and occasionally move around the office.
Ability to operate a computer and other office productivity machinery, including a calculator, copy machine, and telephone.
Ability to communicate frequently with others and exchange accurate information.
Availability for overtime as needed.

Responsibilities

Process various types of loans and collect and disseminate appropriate information.
Verify that loan coding is appropriate to each transaction.
Ensure loan files contain documents with proper signatures, dates, and other relevant data.
Assemble loan documentation and verify its accuracy.
Check documents for proper vesting, legal descriptions, closing dates, and signatures.
Use office computers for data input and other activities.
Respond to telephone and written inquiries concerning loan processing and information.
Accurately enter information from a variety of sources into designated computer programs.
Order additional information from outside sources as needed.
Maintain the confidentiality of sensitive Bank information.
Provide enthusiastic, professional, and courteous service to Southside Bank customers and employees.
Maintain a positive and caring atmosphere consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
Participate in team efforts to achieve departmental and company goals.
Follow Southside Bank policies and procedures, including applicable audit, information security, BSA, anti-money laundering, and other legal and regulatory requirements.
Provide leadership to others through example and sharing knowledge and skills.
Comply with safety policies and report unsafe activities to a supervisor or Human Resources.
Perform additional duties as assigned or directed.