Consumer Loan Processor

Burke & Herbert Bank & Trust • Moorefield, WV

1d • Onsite

About The Position

The Consumer Loan Processor processes and coordinates consumer loan requests, including HELOCs, from application through origination. The role supports Retail employees, Loan Officers, and underwriters by ensuring loan files are complete, accurate, and compliant with Burke & Herbert Bank’s credit policy and regulatory requirements. Products include unsecured and vehicle loans, home equity lines of credit, renewals, modifications, denials, withdrawals, and change-in-terms requests.

This position is classified as non-exempt and reports to the Director of Consumer Loans. It has no supervisory responsibilities. The work is performed in an office setting, and telework is not available. Limited local travel may be required.

Requirements

• High school diploma or equivalent.
• Six months of lending experience.
• Active NMLS number or ability to obtain one after starting in the role.
• Strong organizational, time management, and follow-up skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to analyze information, solve problems, and make sound decisions.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office and other applicable loan processing systems.
• Professional demeanor and strong interpersonal skills.
• Ability to communicate professionally and effectively.

Nice To Haves

• Experience with consumer loan documentation, disclosures, and closing processes.
• Notary Public.

Responsibilities

• Receive consumer loan requests in the Bank’s loan origination system.
• Review loan applications and supporting documentation for completeness and accuracy.
• Manage an active pipeline of loan requests and ensure timely processing and follow-up.
• Coordinate with retail, consumer underwriters, and third-party vendors to obtain documentation and satisfy outstanding conditions.
• Order, monitor, and track third-party items, including flood determinations, appraisals, title work, legal documents, insurance, and other supporting documentation.
• Prepare and deliver required disclosures and loan documentation within regulatory timeframes.
• Review files for closing readiness and clear prior-to-close conditions.
• Prepare, schedule, and coordinate loan closings.
• Prepare loan documents and distribute them to customers, internal partners, and external vendors, including through electronic delivery when appropriate.
• Coordinate funding and disbursement of loan proceeds according to Bank procedures.
• Review signed loan packages for completeness and accuracy before funding and booking.
• Ensure executed loan documents are properly imaged and retained in Bank systems.
• Scan and route post-closing documents to appropriate departments for ongoing collateral, title, and insurance tracking.
• Maintain accurate loan file documentation and status updates throughout each request.
• Follow Bank policies, loan policy requirements, and operational and compliance procedures.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED