Consumer Loan Administrator II

Capital Farm Credit•College Station, TX

3d•Onsite

About The Position

Capital Farm Credit is hiring a Consumer Loan Administrator II to support loan administration, loan accounting, content management, credit support, and daily office administration. The role administers simple to moderately complex mortgage loan pipelines and responds to routine customer service inquiries. It supports business development by providing knowledgeable service as a first point of customer contact, and coordinates communication among customers, external parties, and internal departments throughout the loan relationship. The position may be located in College Station or La Grange, Texas. Other Capital Farm Credit offices may be considered based on availability. Applicants need a high school diploma or equivalent, three years of relevant experience, and an NMLS license. Candidates selected for hire must complete background checks, including criminal history, education, and employment verification; a credit check is required for roles requiring NMLS registration.

Requirements

High school diploma or equivalent.
Three years of experience in loan administration, office operations, or customer service in the financial services, mortgage, or title insurance industry, or experience deemed equivalent by Capital Farm Credit.
NMLS license required.
General knowledge of accounting and financial systems.
General knowledge of computer systems and office equipment used for file management, file classification, and retrieval of business information.
General knowledge of documentation requirements for title policies, deeds of trust, UCC financing statements, and other collateral documents.
Knowledge of professional oral and written correspondence principles.
Intermediate skill level in Microsoft Office applications.
Organization and time management skills.
Attention to detail.
Ability to work in a collaborative environment.
Critical thinking skills.

Responsibilities

Provide consistent customer service by answering and resolving inquiries, occasionally with assistance.
Facilitate communication between internal departments and external parties.
Research and resolve issues with limited assistance.
Send loan applications to applicants based on initial interviews.
Develop, organize, and review completed loan applicant information.
Enter loan data into loan origination systems and ensure applicant information is accurate and complete, with occasional oversight.
Receive and review applicant financial information for compliance with lending requirements, identify gaps, and communicate additional documentation needs.
Upload complete financial packages for underwriting review.
Request and gather required documentation and order real estate appraisals.
Maintain knowledge of earnest money contracts, title commitments, county clerk searches, recorded real property documents, and county appraisal district information.
Facilitate interest rate locks before closing and initiate the closing process with the closing department.
Develop foundational knowledge of residential construction processes and explain requirements, procedures, and expectations.
Request and review construction documents, including construction agreements, building plans and specifications, and builder’s risk policies.
Process residential construction loans according to defined procedures.
Communicate recommended loan terms, conditions, and collateral positions consistent with the request, and set clear expectations.
Coordinate loan closing dates and logistics with applicants.
Assist the consumer lending team with sales pipeline management.
Discuss association products and partnership offerings with customers at a basic level and refer them to lending staff as appropriate.
Maintain foundational knowledge of consumer lending regulations and ensure compliance.
Administer required reports.
Research and apply required procedures, policies, processes, and regulations with some oversight.
Use association lending and office administration programs and systems.
Track and monitor loan origination milestones and coordinate with all parties to meet timelines.
Build productive relationships with current and prospective customers in collaboration with the consumer lending team.
Assist with general office administration, operate standard office equipment, and perform other duties as assigned.