Senior LGBTQ+ Recruitment and Partnership Coordinator

Big Brother & Big Sister of Independence Region•Philadelphia, PA

3d•$46,000 - $49,000•Hybrid

About The Position

Big Brothers Big Sisters Independence (BBBSI) is seeking a Senior LGBTQ+ Recruitment and Partnership Coordinator to support the growth of services for LGBTQ+ youth. This role involves community engagement, volunteer and youth recruitment, partnership development, outreach, advocacy, and resource identification. The Coordinator will build trusted relationships within LGBTQ+ communities to create sustainable pipelines of prospective mentors, mentees, families, and partners. Working with leadership, the Coordinator will ensure LGBTQ+ youth have access to safe and affirming mentoring opportunities. As a Senior Coordinator, this position requires greater independence, leadership in developing partnerships and recruitment strategies, and serving as an internal resource for LGBTQ+ community engagement and inclusive outreach. This is a hands-on role focused on community outreach and partnership development, prioritizing youth privacy, safety, and confidentiality. The Coordinator acts as an advocate and ambassador, connecting BBBSI with LGBTQ+ organizations, potential volunteers, families, referral partners, and internal teams. The role involves regular community engagement, travel within BBBSI's service area, and may include evening and weekend events.

Requirements

Bachelor's degree in social work, human services, education, psychology, communications, nonprofit management, community engagement, or a related field preferred. Equivalent relevant professional experience will be considered.
Two years of experience in community outreach, partnership development, volunteer recruitment, youth development, nonprofit programming, community engagement, or a related field preferred.
Minimum of one year of successful experience in the LGBTQ+ Recruitment and Partnership Coordinator role at BBBSI, demonstrating the ability to independently perform the core responsibilities of the position.
Successful completion of identified professional development courses, trainings, and/or learning opportunities appropriate to progression to the Senior Coordinator level.
Experience working with LGBTQ+ communities, LGBTQ+ youth, and/or LGBTQ+-serving organizations strongly preferred.
Experience developing community partnerships, referral relationships, and community-based recruitment strategies strongly preferred.
Experience working with youth-serving organizations, mentoring organizations, community-based nonprofits, schools, healthcare providers, or similar organizations is preferred.
Prior experience with Big Brothers Big Sisters programming is a plus.
Must effectively learn and utilize BBBSI's internal systems and databases for tracking recruitment, outreach, partnership, and referral information.
Must be comfortable representing BBBSI publicly and communicating with individuals and groups in community settings.
Demonstrated commitment to creating safe, affirming, welcoming, and inclusive environments for LGBTQ+ youth.
Strong community-engagement, relationship-building, outreach, recruitment, networking, and partnership-development skills.
Ability to develop trusted relationships with community organizations, volunteers, youth, families, referral partners, and internal colleagues.
Strong interpersonal, verbal, presentation, and written communication skills.
Comfort representing BBBSI at community events, meetings, resource fairs, professional gatherings, and public-facing opportunities.
Ability to identify opportunities and creatively connect community resources with organizational and participant needs.
Understanding of the importance of privacy, confidentiality, discretion, and personal choice when engaging LGBTQ+ youth and families.
Ability to handle sensitive and confidential information appropriately.
Strong organizational, follow-through, planning, and time-management skills.
Ability to manage multiple community relationships, projects, events, and priorities simultaneously.
Ability to track, understand, and use recruitment and partnership data to inform future outreach and engagement strategies.
Ability to work independently while collaborating effectively across departments and teams.
Ability to adapt communication and outreach approaches to different audiences and community settings.
Demonstrated sound judgment and professionalism when representing the Agency externally.
Demonstrated ability to exercise increased independence, initiative, and judgment in managing outreach activities, community relationships, and partnership-development priorities.

Nice To Haves

Bachelor's degree in social work, human services, education, psychology, communications, nonprofit management, community engagement, or a related field.
Two years of experience in community outreach, partnership development, volunteer recruitment, youth development, nonprofit programming, community engagement, or a related field.
Minimum of one year of successful experience in the LGBTQ+ Recruitment and Partnership Coordinator role at BBBSI.
Successful completion of identified professional development courses, trainings, and/or learning opportunities appropriate to progression to the Senior Coordinator level.
Experience working with LGBTQ+ communities, LGBTQ+ youth, and/or LGBTQ+-serving organizations.
Experience developing community partnerships, referral relationships, and community-based recruitment strategies.
Experience working with youth-serving organizations, mentoring organizations, community-based nonprofits, schools, healthcare providers, or similar organizations.
Prior experience with Big Brothers Big Sisters programming.

Responsibilities

Develop and implement targeted, community-based outreach strategies to build a sustainable pipeline of prospective Bigs, Littles, and families.
Recruit LGBTQ+ individuals and affirming allies to serve as volunteer Bigs.
Conduct outreach respecting youth privacy, confidentiality, safety, and personal choice, reducing barriers to participation.
Represent BBBSI at recruitment events, community events, resource fairs, and other outreach opportunities, providing clear information about programs.
Build awareness of BBBSI's mentoring opportunities among LGBTQ+ youth, families, volunteers, organizations, and community networks.
Connect interested prospects with appropriate BBBSI staff for inquiry, enrollment, assessment, matching, and support.
Follow up with prospective volunteers, youth, families, and referral partners to maintain engagement.
Develop, strengthen, and maintain trusted relationships with LGBTQ+-serving organizations, youth-serving organizations, healthcare providers, educational institutions, businesses, professional associations, and community networks.
Build sustainable referral pathways connecting prospective Bigs, Littles, and families with BBBSI programs.
Maintain regular communication and engagement with key community partners and referral sources.
Take a lead role in cultivating and managing key strategic community partnerships and identifying new opportunities to expand BBBSI's reach within LGBTQ+ communities.
Identify career, educational, enrichment, social, wellness, and community opportunities that strengthen the experience of LGBTQ+ youth and mentoring matches, sharing resources with Program staff.
Ensure outreach and partnership-development efforts reflect the diversity within LGBTQ+ communities, including LGBTQ+ youth of color and other underserved populations.
Represent BBBSI as a visible community presence and advocate for LGBTQ+ youth at events like Pride, School District of Philadelphia events, community gatherings, partner events, and resource fairs.
Participate in coalitions, networks, community tables, and collaborative initiatives advancing youth wellbeing, access, belonging, and opportunity.
Serve as an ambassador for BBBSI's commitment to Access, Belonging, and Opportunity.
Increase community awareness of BBBSI's safe, affirming, and inclusive mentoring opportunities.
Establish and maintain clear referral and handoff processes for efficient connection of prospects to relevant BBBSI teams.
Share relevant community, referral, and partnership information with Program staff to support participant engagement and service delivery.
Collaborate with Program staff regarding recruitment needs, available volunteers, participant interests, referral opportunities, and community trends.
Support enrollment, matching, and match-support functions by ensuring appropriate and timely communication and information handoff.
Participate in efforts to incorporate youth voice, interests, and feedback into the LGBTQ+ youth experience at BBBSI.
Help identify barriers to participation and collaborate with internal teams on strategies to improve access and engagement.
Track outreach activities, community partnerships, referrals, recruitment activity, events, prospective participants, and recruitment-pipeline activity.
Maintain timely and accurate records of partner contacts, outreach efforts, follow-up activities, and referral relationships.
Provide regular updates to the Director, Volunteer Recruitment & Program Partnerships regarding outreach activity, partnerships, referrals, recruitment results, pipeline development, opportunities, and challenges.
Use community partner, participant, and stakeholder feedback to recommend improvements to outreach and recruitment strategies.
Monitor recruitment and partnership trends and identify opportunities to strengthen BBBSI's reach within LGBTQ+ communities.
Independently evaluate outreach, recruitment, referral, and partnership results and recommend strategies to strengthen performance and community impact.
Collaborate with Marketing and Communications to develop and/or review inclusive, affirming, accessible, and privacy-conscious recruitment and outreach materials.
Work with Marketing and Communications to ensure materials accurately represent BBBSI's mentoring programs and commitment to affirming LGBTQ+ youth and families.
Partner with Advancement, Program, and other departments as appropriate to support organizational initiatives and community engagement.
Share knowledge, community insight, and resources that strengthen LGBTQ+-affirming practices across BBBSI.
Maintain appropriate confidentiality regarding youth, families, volunteers, applicants, and other sensitive information.
Perform other related duties as assigned in support of BBBSI's mission and organizational needs.