Senior Learning & Development Manager

Wingstop

2d•Onsite

About The Position

The Senior Learning & Development Manager will be responsible for leading our Content Development and Learning Management System (LMS) Teams. This role will align the learning and performance strategy with the business strategy to drive performance and results for our company owned and franchised restaurants. The Senior Learning & Development Manager will develop, design and revise learning solutions that engage, instruct, and impact the success of the organization. Additionally, they will support the expanding global implementation of the LMS including localization of core content.

Requirements

7+ years of experience in Learning & Development, Training, Instructional Design, Learning Technology, or a related field.
3+ years of people leadership experience, including leading instructional design, content development, LMS, or learning operations teams.
Experience supporting learning programs in restaurant, retail, hospitality, franchise, multi-unit, or other distributed field operations environments preferred.
Demonstrated experience building scalable, role-based learning solutions for frontline, manager, and/or field leadership audiences.
Working knowledge of LMS administration, learning content governance, instructional design principles, and blended learning methods.
Strong project management, stakeholder management, and communication skills, with the ability to manage multiple priorities in a fast-paced environment.
Ability to partner with and influence cross-functional teams to drive impactful results and meet a common goal
Ability to use learning data, LMS reporting, and business performance insights to identify gaps, summarize trends, and recommend action.
Experience partnering closely with cross-functional teams such as Operations, HR, IT, Communications, external vendors, or field leadership teams.
Experience with global learning deployment, content localization, franchise training, or learning technology optimization preferred.
Bachelor’s degree in Learning & Development, Instructional Design, Education, Human Resources, Business, Organizational Development, or related field preferred; equivalent experience considered.

Responsibilities

Closely partner with the Director of In-Restaurant Training to strategically prioritize current and future state field training needs; manage these projects by setting achievable deadlines and building strong implementation plans
Identify and close learning gaps in the restaurants by monitoring internal needs, finding best fit learning resources and implementing solutions in a timely manner
Partner cross-functionally to develop role-based, blended learning solutions for company owned and franchised restaurants (domestic and international), including e-Learning, video, job aids, micro learning, manuals, etc.
Ensure alignment of training programs with Wingstop's brand values, service standards, and operational procedures
Serve as a strategic partner to Brand Partners and internal business leaders to identify learning opportunities and solutions
Identify best practices for the LMS and have a continuous improvement mindset that identifies opportunities to improve and maximize the system
Ensure the integrity of all learning materials and programs by adhering to a consistent content management process
Summarize data succinctly and identify action items based on data, i.e., analytics and reporting capabilities
Have exceptional project management abilities and demonstrated ability to navigate multiple priorities
Work in a fast pace, agile environment; have the ability to pivot and successfully manage change
Lead, coach and develop the Content Designer and LMS teams, (including contracted support) who design, develop, publish and maintain training content and programs
Identify innovative training methods and technologies to enhance the efficiency and effectiveness of training programs

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room