Senior Lead Project Manager, Implementations

ConcertAI • Plymouth Meeting, PA

4d • $125,000 - $157,000

About The Position

The Senior Lead Project Manager, Implementations is accountable for the successful onboarding and implementation of ConcertAI's Data Aggregation and Analytics solutions. This role serves as the primary point of contact and engagement leader for customers throughout the implementation lifecycle, managing cross-functional teams, client stakeholders, third-party data vendors, and internal delivery resources. The Senior Lead Project Manager, Implementations ensures projects are delivered on time, within scope, compliant with contractual obligations, and aligned with customer business objectives. The Senior Lead Project Manager, Implementations owns implementation governance, stakeholder management, risk mitigation, project execution, and go-live readiness while partnering closely with Solution Consultants who own requirements, business rules, and solution design.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Engineering, Analytics, or related field.
• 10+ years of experience managing enterprise software, healthcare technology, data integration, or analytics implementations.
• Ideal candidate has 5 years in healthcare.
• Experience leading customer-facing projects involving multiple stakeholders and third-party vendors.
• Strong project management, organizational, and stakeholder management skills.
• Demonstrated ability to manage multiple concurrent projects and competing priorities.
• Excellent communication, presentation, facilitation, and executive engagement skills.
• Experience with project management tools such as Smartsheet, Jira, Microsoft Project, or similar platforms.

Nice To Haves

• Experience within Life Sciences, Pharmaceutical, Healthcare Data, Specialty Pharmacy, Hub Services, or Commercial Analytics environments.
• Familiarity with healthcare data aggregation, patient services data, claims data, specialty pharmacy data, and related data ecosystems.
• PMP, Agile, Scrum, or related project management certification.
• Experience working in regulated healthcare environments.

Responsibilities

• Serve as the primary customer-facing leader throughout implementation.
• Establish trusted relationships with business, operational, compliance, and technical stakeholders.
• Lead implementation kickoff meetings, governance reviews, executive steering meetings, and status updates.
• Manage customer expectations regarding scope, timeline, dependencies, and deliverables.
• Act as the primary escalation point for implementation-related issues.
• Develop and maintain detailed implementation plans, timelines, milestones, and dependencies.
• Drive execution of customer onboarding projects from initiation through hypercare.
• Coordinate activities across Product, Engineering, Data Operations, Compliance, QA, and Customer Success teams.
• Monitor project health and proactively address risks, issues, and roadblocks.
• Maintain implementation governance standards and project management best practices.
• Ensure implementations remain aligned to contractual scope and approved requirements.
• Manage scope changes and facilitate formal change request processes.
• Identify and mitigate scope creep risks.
• Maintain project assumptions, decisions, risks, issues, and dependency logs.
• Provide impact assessments for requested changes.
• Lead onboarding and coordination activities with specialty pharmacies, distributors, hubs, data providers, and other third-party partners.
• Manage vendor timelines, deliverables, dependencies, and testing activities.
• Facilitate resolution of data acquisition and integration challenges.
• Coordinate vendor readiness for production deployment.
• Oversee implementation readiness and testing governance.
• Coordinate internal QA, system testing, integration testing, and User Acceptance Testing (UAT).
• Ensure testing milestones and defect resolution targets are achieved.
• Lead go-live readiness reviews and deployment planning activities.
• Coordinate production launch activities with customers and internal stakeholders.
• Lead post-go-live stabilization activities.
• Monitor implementation success metrics and customer adoption.
• Facilitate transition to Customer Success and ongoing Operations teams.
• Ensure successful completion of implementation objectives and project closure activities.

Benefits

• ConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are dedicated to providing reasonable accommodations throughout the application and hiring process, as well as during employment, in accordance with applicable federal, state, and local laws. Requests for accommodation will be handled confidentially and in accordance with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior