Senior Lead Product Owner - WIM Operations Money Movement

Wells Fargo•Charlotte, NC

3d•Hybrid

About The Position

Wells Fargo is seeking a Senior Lead Product Owner for Wealth Investment Management (WIM) Operations to lead strategic initiatives across its Account Opening and Payments product portfolio. The role defines and executes the vision, strategy, and roadmap for capabilities that enable clients, advisors, and operations teams to open, maintain, fund, and service brokerage, advisory, retirement, and deposit accounts. The product leader will manage a large, complex domain focused on modernizing account onboarding and payment experiences, advancing straight-through processing, driving digital adoption, simplifying operations, and retiring legacy platforms. The role partners with business, operations, technology, risk, compliance, legal, and digital teams to improve customer outcomes while meeting governance and regulatory requirements. The position follows a hybrid schedule and requires working in the office at the posted Charlotte location. Additional hours may be required.

Requirements

At least 7 years of experience in product management, product development, strategic planning, process management, change delivery, or agile product ownership, or equivalent experience demonstrated through work, training, military experience, or education.
Candidates must be willing to work additional hours as needed.
Ability to work in the office at the posted location under a hybrid schedule.

Nice To Haves

At least 5 years of experience leading complex financial services, banking, brokerage, payments, or digital servicing products.
Experience defining and executing product strategy, roadmaps, and investment plans for large-scale product portfolios.
Experience leading cross-functional teams in an Agile environment using tools such as Jira and Confluence.
Demonstrated ability to lead large programs involving multiple stakeholders, dependencies, and delivery teams.
Strong understanding of financial services regulatory, compliance, risk, and control frameworks.
Experience using customer insights, analytics, and operational metrics to influence product decisions.
Ability to communicate effectively with senior executives and influence outcomes across a matrixed organization.
Experience managing product backlogs, prioritization frameworks, and strategic trade-off decisions.
Strong problem-solving, critical-thinking, and decision-making skills.
Knowledge of brokerage, advisory, retirement, deposit, or wealth management products and operations.
Experience with digital transformation, platform modernization, and legacy retirement initiatives.
Familiarity with operational workflow platforms, straight-through processing, activity management, and automation capabilities.
Experience supporting account opening, onboarding, KYC, CIP, customer due diligence, payments, transfers, money movement, or servicing platforms.
Experience leading products with significant regulatory, operational, and technology dependencies.

Responsibilities

Define and execute the strategic vision, multi-year roadmap, and investment priorities for Account Opening and Payments products.
Lead large-scale platform modernization initiatives for account onboarding, maintenance, funding, transfers, money movement, identity verification, and servicing.
Manage strategic initiatives across digital, advisor-assisted, operations-assisted, and straight-through processing experiences.
Use customer insights, operational metrics, data analytics, market trends, and regulatory requirements to guide product decisions.
Establish and monitor product goals, KPIs, OKRs, adoption metrics, and business outcomes.
Partner with technology leaders to prioritize epics, features, and technical investments while balancing risk reduction, platform resiliency, and customer experience improvements.
Collaborate with Operations, Digital, Risk, Compliance, Legal, and Control partners to ensure products meet regulatory and governance requirements.
Lead product planning, prioritization, dependency management, and quarterly delivery commitments across multiple agile teams.
Drive retirement of legacy applications and migration to strategic platforms while minimizing operational risk and customer disruption.
Present product strategy, roadmap updates, investment recommendations, and business outcomes to executive leadership.
Build and develop high-performing product teams and foster a customer-focused, data-driven, outcome-oriented culture.
Align stakeholders across business lines and enterprise partners to remove impediments and accelerate delivery.
Fulfill applicable risk and compliance responsibilities, follow company policies and procedures, and escalate and remediate issues appropriately.