Money Movement Experience Manager

Regions Bank•Atlanta, GA

1d•$103,364 - $139,290•Onsite

About The Position

The Money Movement Experience Manager defines and improves the end-to-end consumer money movement experience across products, channels, and payment types, including debit card, digital banking, account funding, deposits, ACH, bill pay, and person-to-person payments. The role identifies customer pain points, journey friction, and experience gaps, then develops customer-centric solutions intended to improve satisfaction, adoption, and engagement. It partners with product managers, operations, technology, analytics, marketing, and customer-facing teams to prioritize, execute, and implement experience enhancements across multiple lines of business. The role develops business cases, influences roadmaps, leads cross-functional initiatives, and drives organizational adoption of new capabilities and process improvements. It partners with branch, contact center, and other frontline teams on implementation, training, and adoption to help achieve intended customer and business outcomes. Unlike traditional product ownership roles, it is accountable for optimizing customer journey outcomes and ensuring a seamless, intuitive money movement experience regardless of the product or channel used. The broader product-management responsibilities include supporting the development, execution, and tracking of product or product-line programs through collection, analysis, and reporting of marketing and sales performance data. The role coordinates promotional, marketing, and communication programs; researches competitive and industry data; analyzes sales information and projections; supports training and sales tools; leads product-related special projects; monitors customer behavior, product offerings, providers, and regulatory impacts; and assists with vendor relationships and risk management. It may also contribute to product development, sales tactics, marketing strategies, and geography support. The position is intended to be onsite, with regular work hours that include full days in the office three or more days per week. The manager sets the schedule and in-office expectations. Available locations are Birmingham, Alabama; Atlanta, Georgia; or Charlotte, North Carolina. The position is full-time and exempt from timekeeping requirements under the Fair Labor Standards Act, so it is not eligible for overtime pay. The role may be filled at a higher level depending on the candidate’s qualifications and relevant experience. Compensation range target minimum is $103,364.25; the stated median is $139,290.00. The job may participate in an annual discretionary bonus plan and the Long Term Incentive Plan.

Requirements

Bachelor's degree.
Seven years of experience in product development or management, market research, or directly related experience.
Critical thinking and planning skills.
Demonstrated success launching products or major product enhancements.
Excellent organization and project management skills.
Excellent written and verbal communication skills.
Financial analysis skills.
Proficiency in Microsoft Office, including Word, PowerPoint, Excel, and Access.
Proven ability to lead and influence cross-functional teams.

Nice To Haves

Experience within the financial industry or with a banking institution.
Product management experience.
Proficiency in data manipulation.
Experience in consumer money movement.
Experience in digital and financial services product management.

Responsibilities

Define and improve the end-to-end consumer money movement experience across products, channels, and payment types, including debit card, digital banking, account funding, deposits, ACH, bill pay, and person-to-person payments.
Identify customer pain points, journey friction, and experience gaps and develop customer-centric solutions to improve satisfaction, adoption, and engagement.
Partner with product managers, operations, technology, analytics, marketing, and customer-facing teams to prioritize, execute, and implement experience enhancements across multiple lines of business.
Develop business cases, influence roadmaps, lead cross-functional initiatives, and drive organizational adoption of new capabilities and process improvements.
Partner with branch, contact center, and other frontline teams to support implementation, training, and adoption efforts.
Optimize customer journey outcomes and help ensure a seamless money movement experience across products and channels.
Coordinate promotional, marketing, and communication programs for specified products and services and produce standard management reporting.
Research and compile business, industry, and competitive data to analyze and develop tactics for achieving strategic goals.
Analyze sales information, projections, and other relevant data and present findings to business-unit management.
Prepare or support the preparation and delivery of training and sales tools.
Serve as a subject matter expert, point of contact, and lead for special projects relating to specified products and services.
Monitor industry research on customer behavior, new product offerings, new providers, and regulatory impacts, and keep business-unit and product-development leaders informed.
Assist with vendor relationship management, including requests, risk management, and compliance adherence.
Manage risk throughout each product’s life cycle, including appropriate risk controls and monitoring and compliance with regulatory and operational risk requirements.
Develop products and enhance services to remain competitive while meeting Regions’ compliance and regulatory standards.
Participate in new product development and provide geography support as necessary.
Collaborate with sales teams to identify and implement sales tactics and partner with cross-functional teams to execute strategies.
Complete complex projects and may recommend marketing strategies involving advertising, packaging, pricing, expense budgets, profit plans, and future product development.