About The Position

The Leader, Strategic Initiatives leads high-priority transformation efforts across Card & Personal Lending Product Capabilities to improve efficiency, simplify processes, strengthen operational execution, and deliver measurable business outcomes. The role is a hands-on transformation leader and change agent who partners with senior leaders to assess complex challenges, reengineer processes, identify opportunities to use automation and AI, develop executive recommendations, and drive implementation. It requires working effectively amid ambiguity, rapidly understanding current processes and organizational dynamics, and translating complex information into practical solutions. The initial focus is leading the end-to-end reengineering of the Marketing Delivery process in partnership with its leadership. The effort will streamline workflows, improve transparency, accelerate speed to market, clarify ownership, reduce handoffs, and improve the experience for P&L Intent teams and delivery partners. The role also advances future-state processes and operating models, manages risks and dependencies, and influences professionals and managers across Product, Marketing, Operations, Technology, Risk, Compliance, Legal, Finance, and enterprise support functions. The position has a hybrid work schedule and requires working on-site at one of the stated locations. Relocation assistance is unavailable, and the position is not eligible for visa sponsorship.

Requirements

  • 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • Ability to work on-site at one of the stated locations.
  • Ability to operate in ambiguity and manage multiple priorities in a fast-paced environment.
  • Ability to influence and drive results across a matrixed organization.

Nice To Haves

  • Experience leading strategic initiatives, business transformation, process reengineering, operating model design, or large-scale or complex change programs.
  • Ability to assess complex business challenges, identify root causes, and develop practical, scalable solutions.
  • Exceptional executive communication, presentation, PowerPoint, and strategic storytelling skills, including distilling complex information into clear, actionable recommendations.
  • Experience using AI, automation, workflow technologies, or digital capabilities to improve operational effectiveness, processes, and business performance.
  • Demonstrated success delivering measurable business outcomes through cross-functional leadership, influence, and execution.
  • Strong facilitation, analytical problem-solving, project leadership, stakeholder management, and organizational change leadership capabilities.
  • Ability to work independently, manage multiple priorities, and operate with urgency in ambiguous environments.
  • Experience in financial services, consumer lending, cards, marketing operations, or other highly regulated environments.
  • Experience with Lean, Six Sigma, Agile, Design Thinking, or similar continuous improvement and transformation methodologies.

Responsibilities

  • Serve as a trusted advisor to senior leadership on transformation, process reengineering, and business execution for high-priority strategic initiatives.
  • Lead strategy and resolution of complex business challenges across functional areas, translating business needs into objectives, roadmaps, success measures, and long-term solutions.
  • Drive initiatives from current-state assessment through implementation and benefit realization, delivering measurable improvements in efficiency, transparency, accountability, scalability, and customer outcomes.
  • Lead end-to-end transformation of the Marketing Delivery process, improving intake, prioritization, ownership, handoffs, governance, and visibility to accelerate speed to market.
  • Set direction for future-state processes and operating models by evaluating complex factors, identifying root causes, and developing sustainable, practical solutions.
  • Use independent judgment to resolve complex issues, manage risks and dependencies, remove barriers, and influence decisions with broad significance.
  • Identify opportunities to apply AI, automation, workflow technology, and data to reduce manual effort and improve speed, accuracy, transparency, and scalability while maintaining appropriate risk and control discipline.
  • Engage and influence professionals and managers across Product, Marketing, Operations, Technology, Risk, Compliance, Legal, Finance, and enterprise support functions to align priorities and drive execution.
  • Fulfill applicable risk and compliance responsibilities, including following policies and procedures, escalating and remediating issues, and making sound risk decisions.
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