Senior Lead Bartender

Briggs Management LLC•Lafayette, LA

44d

About The Position

The Senior Lead Bartender leads and develops people to deliver outstanding product quality and customer service, build sales, and control costs on each shift. The role follows standard operating policies and procedures and supports effective store operations in a fast-paced, high-volume, customer-focused environment.

Requirements

Must be at least 18 years of age.
At least 1 year of customer service experience.
Able to work flexible hours as needed to manage and operate the store effectively, including weekends and closing shifts.
Excellent communication skills for interacting effectively with customers and coworkers.
Ethics and a positive attitude that support the organization's values and culture.
Ability to manage a fast-paced, high-volume, clean, customer-focused store.
Ability to use a PC.
Ability to understand financial reports.
Strong time-management skills, including the ability to multitask, prioritize, and organize.
Excellent leadership and organizational skills with attention to detail.
Proven track record of exceptional customer service.
Ability and stamina to work a minimum of 30 hours per week.
Ability to stand and walk for 4–8 hours per day.
Ability to lift and carry up to 25 pounds.
Ability to frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
Ability to work in warm and cool environments, indoors and outdoors.
Ability to tolerate higher levels of noise from music and customer traffic.

Responsibilities

Train, coach, and develop crew members and team leaders.
Delegate tasks to the team and follow up on their completion.
Hold team members accountable for performance and provide coaching and counseling as needed.
Communicate goals effectively, openly, and consistently during team meetings, and recognize positive contributions.
Educate the team on and enforce personnel policies, labor laws, and security and safety procedures.
Contribute to hiring crew members.
Ensure the team provides fast, friendly, and accurate service.
Contribute to performance reviews for crew members and team leaders.
Handle customer issues effectively and continuously improve mystery shopper scores.
Measure customer satisfaction and execute plans to improve satisfaction and loyalty.
Ensure product quality, restaurant cleanliness, maintenance, and security standards are met.
Help increase comparable sales and deliver budgeted sales each period.
Control cost of goods, variances, and restaurant inventory.
Staff and schedule appropriately to control labor costs.
Ensure proper cash handling and deposit procedures are followed.
Ensure appropriate inventory and ordering systems are in place.