Senior Key Account Manager

TBC Corporation•Chicago, IL

About The Position

The Senior Key Account Manager will be responsible for leading the development of sales for all TBC (Channel) products portfolios in their respective account portfolio which represent the largest most complex customers within the channel. This includes both, prospecting for new customers as well as reinforcing existing customer relationships to grow tire and non-tire sales and representing the brands of TBC at industry and dealer events. Ambitions will be achieved through maintaining a customer-centric approach and flawless collaboration with TBC support teams as well as maintaining accurate sales reporting.

Requirements

Ten (10) years B2B industry experience with a wide product portfolio knowledge.
Previous experience managing senior level strategic accounts.
Ability to build formal and informal customer support networks within TBC.
Previous TBC product portfolio management requested.
Proficient in computer programs including Microsoft Office, Salesforce, etc.
Professional appearance and communication skills
Valid driver’s license and MOTUS/CARDATA complaint vehicle
Ability to work autonomously with limited supervision
BS or equal preferred

Nice To Haves

Bilingual in Spanish /English is a plus

Responsibilities

Establishing relationship with ownership/senior personnel within each account to determine how TBC can build offers and solutions that meet the customers priorities, business challenges, and current/ future needs.
Strategic capability to support customers with mid to long term solutions toward their evolving needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Focuses sales efforts by studying existing and potential volume of dealers.
Keeps management informed by submitting activity and results reports, such as call reports, territory analysis via salesforce.com.
Ability to collaborate and lead internal cross functional teams to drive customer solutions and satisfaction.
Responsibility to meet or exceed Senior Key Account Manager sales budgets; contributes to entire Group’s profitability by prudent management of accounts.
Responsible for the full financial performance of their respective account portfolio to include unit/ financial forecast, product mix, and delivery channel mix.
Monitors competition by gathering current marketplace information on products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Understanding the ability to sell all that TBC has to offer across multiple delivery platforms and SCaaS solutions.
Leverages CRM platform to manage customer, sales, marketing, and customer service interactions as well as fully utilizing the platform to enhance the customer experience and improve customer’s ease of doing business with TBC.
Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Capable and willing to mentor and support other Key Account Managers within the Channel sales team.
Collaborate with supplier partners to uncover customer-level opportunities.
Other duties as assigned.