Key Account Manager, Senior

FM Industries•Livermore, CA

2d•$102,000 - $123,000

About The Position

Responsible for managing key customer contacts and maintaining a long term relationship with accounts. You will act as the key interface between the key customers and all internal teams. Develop trust relationships with major customers to ensure their confidence. Acquire a thorough understanding of key customer needs and requirements. Ensure the correct products are delivered to customers in a timely manner. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Understand how to deliver bad news and a recovery plan. Prepare regular reports of progress and forecasts using key account metrics. Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices.

Requirements

Bachelor‘s Degree and/or 3-5 years of customer support experience
Experience in Account Management and display a positive attitude.
Strong account management and relationship building skills
Experience in managing major national accounts.
System proficiency, especially in Excel, and have the ability to learn in-depth internal software programs

Responsibilities

Manage key customer contacts and maintain long-term relationships with accounts.
Act as the key interface between key customers and all internal teams.
Develop trust relationships with major customers to ensure their confidence.
Acquire a thorough understanding of key customer needs and requirements.
Ensure the correct products are delivered to customers in a timely manner.
Resolve issues and problems faced by customers and deal with complaints to maintain trust.
Understand how to deliver bad news and a recovery plan.
Prepare regular reports of progress and forecasts using key account metrics.
Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices.