Key Account Manager

Allnorth Consultants Limited • Calgary, AB

9d • Hybrid

About The Position

Allnorth is seeking a strategic and results-driven Key Account Manager to drive exemplary client engagement and long-term growth within our key accounts. Reporting to the Director, Key Accounts & Marketing and working alongside the Business Development, Operations, and other cross-functional teams, you will play a critical role in accelerating Allnorth’s organic growth by strengthening and expanding strategic accounts.

Requirements

• Demonstrated track record of securing and delivering multi-million-dollar business development wins within engineering, consulting, or professional services industries; this is a performance based position and will have agreed-upon KPIs in place
• Industry experience and expertise in Mining strongly preferred
• Proven ability to influence senior decision-makers and build partnerships that create lasting value for clients, Indigenous communities, and Allnorth
• Strong understanding of client value drivers, market dynamics, and competitive positioning
• Executive presence with exceptional communication, leadership, and negotiation skills; proven ability to influence senior decision-makers as well as work collaboratively and effectively with internal team members
• University degree in engineering, science, or business is considered an asset. Previous experience in key account management is also considered an asset
• Willingness to travel approximately 25% of the time, depending on the requirements of your assigned accounts

Responsibilities

• Developing and implementing strategic account plans that align with the client’s business goals while identifying opportunities for profitable account growth and expansion
• Fostering strong, trust-based relationships at all levels of the account by engaging in meaningful activities that drive client success and long-term partnership
• Managing annual win and revenue growth, cross-selling integrated services, and ensuring client satisfaction, with the objective of Allnorth becoming a trusted partner and preferred service provider
• Drive alignment and consistency across internal business units and teams to create a unified customer experience that reflects Allnorth’s standards and values at every interaction
• Overseeing the development of annual targets for assigned accounts, working with regional Business Development and Operations team members and Operational Leaders to ensure year-over-year growth objectives are met
• Regularly monitor and analyze account health metrics to uncover trends, capitalize on successes, and implement targeted improvement plans.
• Hosting regular internal account team meetings, maintaining minutes and action itemsto ensure accountability to executing the strategic account plan
• Conducting regular business review meetings with key account stakeholders to review performance, address concerns and identify opportunities for improvement and collaboration
• Actively engaging in ongoing internal training, account reviews, and professional development initiatives to enhance skills and deliver exceptional client outcomes

Benefits

• Comprehensive benefits package includes extended health and dental coverage, and RRSP contribution matching
• Employee Assistance Program for team members and their families
• Professional development and growth opportunities (e.g. New and Young Worker Mentorship program)
• Team Member Referral Program
• A paid “Volunteer Day” away from work to support the community
• Monthly “Lunch & Learn” sessions
• Opportunities to bond with other team members, have fun and make a difference through involvement in social and safety committees, as well as fundraising and community support initiatives (e.g. Movember, Pi Day, Food Banks, Women’s Shelters, Ronald McDonald House, Earth Day clean-ups, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior