Senior ITSM/ITAM Platform Engineer

Quanta Services • Houston, TX

5d

About The Position

We are seeking a Senior ITSM/ITAM Platform Engineer to lead the initial development and the ongoing administration of our enterprise IT Service Management and IT Asset Management platform. Today that platform is ServiceNow, and the role is anchored in ServiceNow; an active evaluation of alternatives (including Ivanti Neurons and Freshworks) is underway, so platform-agnostic ITSM fundamentals matter as much as product-specific depth. You will be the senior technical owner — designing the build, configuring and developing the platform, directing any third-party delivery partner, and running the platform as a durable, well-governed service after go-live.

Requirements

• ITIL v4 Foundation or higher certification required; apply service-management practice in real platform and process design.
• 6+ years working hands-on with an enterprise ITSM platform, with significant depth in ServiceNow — including ITSM and ITAM/CMDB modules.
• Demonstrated experience leading the implementation or major rebuild of an ITSM platform, from requirements through design, build, and go-live.
• Strong hands-on administration and development skills: workflow/flow design, catalog and form configuration, scripting, ACLs and security, integrations (REST/SOAP, IntegrationHub or equivalent), and upgrade/release management.
• Service catalog design and ITAM/CMDB experience — building a complete, well-structured catalog and maintaining accurate asset and configuration data.
• Experience directing third-party delivery partners — leading them to your standards while holding them accountable to architecture and quality.
• Platform-agnostic ITSM fundamentals strong enough to evaluate and operate alternative platforms (e.g., Ivanti Neurons, Freshworks) on their merits.
• Exceptional communication and stakeholder skills; will work directly with IT leadership, delivery partners, and operating-company stakeholders.
• Structured problem-solving — decomposing messy requirements, designing governed processes, and turning complexity into clear, maintainable patterns.
• Bachelor's degree required; information systems, computer science, or a related field preferred.

Nice To Haves

• ServiceNow certifications — Certified System Administrator (CSA) and one or more Certified Implementation Specialist (CIS) credentials (e.g., ITSM, Discovery, or HAM/SAM).
• Experience in construction, engineering, energy, or infrastructure-services industries.
• Experience supporting operating companies in a federated structure where business units keep their autonomy alongside a corporate function.
• Experience evaluating or migrating between ITSM platforms.

Responsibilities

• Lead Initial Development of the Platform: Own the technical design and build of the rebooted ITSM/ITAM environment. Working hands-on alongside the architecture team and any third-party implementation partner, translate business requirements into well-structured platform configuration and development — setting standards for data models, workflows, integrations, and configuration-versus-customization decisions. Bring enough depth to be the credible technical authority in the room and to push back on over-customization that would not scale.
• Administer and Operate the Platform: Own the platform as an ongoing service. Responsible for day-to-day administration, release management, upgrades, performance, security and access control, and the health of integrations. Keep the platform current, stable, and aligned to ITIL-based service management practices, and build the operational discipline that keeps it dependable as adoption grows across the operating companies.
• Build and Maintain the Service Catalog and ITAM Foundations: Implement and maintain a complete, well-structured service catalog and the underlying request, incident, change, and problem workflows. On the asset side, stand up and steward the CMDB and asset lifecycle data so that hardware, software, and license information is accurate and actionable. Treat completeness, data quality, and usability of the catalog as first-class engineering concerns.
• Integrate and Automate: Design and build integrations between the ITSM/ITAM platform and the surrounding ecosystem (identity, endpoint, discovery, HR, finance, and operating-company systems). Bring an automation-first mindset — replacing manual effort and tribal knowledge with workflows, discovery, and patterns that hold up as Quanta grows.
• Direct Delivery Partners and Govern the Build: Lead third-party consultants and delivery partners to Quanta's vision and standards — leveraging their expertise while holding them accountable to architectural patterns, ITIL-aligned process design, and quality. Establish the governance and change-control framework that keeps the platform trustworthy without becoming a bottleneck.
• Partner Across the Organization: Work directly with Enterprise IT, process owners, security, and operating-company stakeholders. Own the technical perspective on what good looks like, advise on platform direction (including the ServiceNow-versus-alternatives evaluation), and turn operational complexity into clear, supportable patterns.

Benefits

• Consideration for employment without discrimination based on race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
• Equal Opportunity Employer, including disability and protected veteran status.
• Prohibition of all types of discrimination.
• Commitment to providing access and equal opportunity for individuals with disabilities.
• Reasonable accommodation for individuals needing assistance with the job application, interview, or hiring processes or to perform the essential functions of a position.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior