Senior ITCR / Requirements Analyst
About The Position
Empower AI is seeking a Senior ITCR / Requirements Analyst to support a newly awarded DCSA contract for a Department of War agency served by an enterprise IT Customer Support Services program. The role leads IT Capability Request (ITCR) analysis and advisory support, including customer requirements elicitation, business process and gap analysis, alternatives analysis, and market research. It produces data-driven ITCR Support Packages and executive briefing materials for Program Management Reviews and agency governance boards, and helps translate approved capabilities into ITSM backlogs, Surge Plans, and the CX Roadmap. Government personnel retain all approval, prioritization, and funding authority. The analyst mentors business analysts and serves as the program’s senior voice for requirements quality. This salaried, FLSA-exempt position requires independent analysis, discretion, and independent judgment on matters significant to the program and its customers. It is remote, with up to 10% travel.
Requirements
- Bachelor’s degree and at least 10 years of related experience; alternatively, a master’s degree with 8 years of related experience, or 4 additional years of related experience in lieu of a degree.
- Must be a U.S. citizen.
- Must hold an active Secret clearance, favorably adjudicated T3/T3R, at the start of employment.
- Ability to work independently, analyze problems, determine appropriate courses of action, and exercise discretion and independent judgment with limited day-to-day supervision.
- At least 10 years of experience as a business, systems, or requirements analyst on IT programs, including lead responsibility for requirements and analysis on enterprise IT initiatives.
- Experience leading requirements elicitation, business process re-engineering, gap and alternatives analysis, and business case or cost-benefit development for Government or enterprise decision-makers.
- Experience conducting market research and preparing ROMs and executive briefing materials for governance boards.
- Experience writing epics, user stories, and acceptance criteria and leading UAT in an Agile environment, including on an ITSM platform such as ServiceNow.
- Strong understanding of IT service management, cybersecurity/RMF considerations, and DoD IT governance and acquisition processes.
- Excellent facilitation, analytical, writing, and executive communication skills, and experience mentoring analysts.
Nice To Haves
- IIBA CBAP, PMI-PBA, PMP, ITIL 4 Managing Professional, or SAFe Product Owner/Product Manager certification.
- Experience supporting Department of War, DoD, or Intelligence Community IT capability, portfolio, or requirements processes, including DoDI 5000.82, DoDI 8115.02, or the DoD 5000 Adaptive Acquisition Framework.
- Experience with Technology Business Management and IT investment analysis.
- Familiarity with customer experience measurement, including CSAT, Customer Effort Score, and experience level agreements.
- Experience with Power BI and quantitative analysis to support recommendations.
- Lean Six Sigma Green Belt or Black Belt.
Responsibilities
- Lead requirements elicitation and analysis for assigned IT Capability Requests, facilitating customer workshops and interviews and producing draft system requirements specifications, use cases, and prioritized requirement sets.
- Lead business process analysis, gap analyses, and alternatives analyses; evaluate options against mission need, cost, risk, security, and supportability; and document recommendations for Government decision.
- Conduct and direct market research on industry trends and emerging technologies, including AI, automation, and analytics; prepare Market Research Reports, Rough Orders of Magnitude, and cost-benefit analyses.
- Deliver ITCR Support Packages and executive-quality briefing materials, metrics, and reports for Program Management Reviews, agency governance boards, and technical forums.
- Translate approved capabilities into backlog epics and user stories for ITSM and collaboration platform development teams, and develop Surge Plan content for Government-approved projects.
- Support integration and implementation of approved capabilities, including leading User Acceptance Testing, assessing change impacts, and drafting user communications and training materials.
- Contribute data-driven analysis and benchmarking to the CX Roadmap, CX Current State & Gap Analysis Report, and Annual KPI/PRS Review and Recommendation Report.
- Mentor business analysts; establish requirements management standards and templates; maintain traceability; and provide ITCR status summaries for the Monthly Customer Support Activity Report.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
