Senior IT Systems & Support Engineer

Halcyon Financial Technology•San Francisco, CA

17h•$100,000 - $130,000•Hybrid

About The Position

HalcyonFT is hiring a full-time Senior IT Systems & Support Engineer in the Bay Area, with a focus on San Francisco. This hybrid role supports multiple clients onsite and remotely, handling a wide range of problems with expertise and sound judgment while working with end users at the highest levels of their organizations. The role provides high-touch, personalized technical support and proactive solutions to deliver an exceptional client experience. The engineer serves as a trusted client advisor, provides technology and AI adoption guidance, and administers cloud productivity, identity, endpoint, security, networking, and systems operations environments. The role also leads incident response, root cause analysis, and end-to-end changes, upgrades, and migrations, with clear runbooks and documentation.

Responsibilities

Serve as a trusted advisor to clients, learn their business priorities, anticipate needs, and recommend tailored solutions.
Guide client leadership through AI adoption, recommending suitable tools while prioritizing data security and governance.
Represent HalcyonFT in client IT Steering Committee and IT Operations Meetings, translating support insights into recommendations for operations and technology roadmaps.
Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations.
Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to identify problems proactively.
Manage identity and access across cloud platforms, including single sign-on, MFA, conditional access, and least-privilege, role-based access.
Manage secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and application access issues.
Build automation to reduce repetitive provisioning, reporting, and administrative work.
Use approved AI tools to accelerate troubleshooting and documentation, and help shape governance for their use.
Manage cloud-native endpoints from enrollment through retirement.
Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune.
Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting.
Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits.
Support third-party risk management, cybersecurity policy management, business continuity, and governance.
Support networking for a distributed, cloud-first workforce, including DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access.
Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentation.
Lead incident response and root cause analysis for major outages and recurring issues.
Plan and deliver changes, upgrades, and migrations end to end, supported by clear runbooks and documentation.