Senior IT Systems Engineer

Flexport•San Francisco, WA

5d•Onsite

About The Position

Flexport IT is seeking a Senior IT Systems Engineer to support its SaaS collaboration and endpoint management platforms. The engineer will configure, integrate, administer, and support Google Workspace, Slack, Office 365, Confluence, Jira, Okta, Jamf, and Intune, ensuring the platforms are secure, scalable, and optimized. The role calls for broad IT knowledge, hands-on expertise, and a strong security mindset to automate workflows, protect systems and data, mitigate security risks, and maintain compliance. The engineer will work with cross-functional teams, lead IT engineering projects, and provide day-to-day operations support, including Tier 3 support. Flexport describes its mission as making global commerce easy and accessible, using technology and people to help move goods around the world. The position’s US base salary range is $130,000–$172,000, excluding bonus, equity, and benefits. Flexport also notes that total rewards include bonus, equity, and comprehensive benefits such as medical, dental, and flexible time off. Pay within the range depends on work location and job-related skills, experience, education, and training.

Requirements

Bachelor's degree in Computer Science or a related field, or comparable experience.
At least 3 years of experience supporting SaaS collaboration tools and Mac and Windows endpoint management.
Ability to communicate and collaborate effectively with technical and non-technical teams.
In-depth knowledge of email delivery flow, IT security, and IAM concepts.
Understanding of RBAC and permissions models across core SaaS applications.
Scripting and automation experience.
Strong problem-solving and analytical skills.

Responsibilities

Administer SaaS platforms and provide escalation support.
Implement and maintain policies, software deployment, patching, and security compliance for Mac and Windows endpoints using Jamf and Intune.
Own lifecycle management for core collaboration and endpoint management platforms.
Develop automation scripts and workflows to improve administrative efficiency and user experience, including with Python, PowerShell, and Okta Workflows.
Monitor system health, performance, and usage; proactively resolve or escalate issues.
Collaborate with Security, Engineering, HR, and Legal to align and integrate SaaS tools with company infrastructure and processes.
Perform investigations and discovery across systems for Legal and HR.
Assist with vendor management and product evaluations.
Drive solutions and project work.
Onboard new applications for single sign-on.
Develop and maintain technical operating procedures, policies, and engineering roadmaps.
Work with the Security team to ensure platforms are designed and implemented using security best practices.
Provide Tier 3 IT support.