Senior IT Systems Engineer

Hex•San Francisco, CA

1d•Hybrid

About The Position

Hex is seeking a highly technical, hands-on Senior IT Systems Engineer to build and operate the systems that help employees work effectively. The role owns critical parts of the employee technology environment, including identity and access, endpoint management, SaaS administration, employee onboarding and offboarding, office technology, asset management, and related automation. The engineer will help make Hex’s IT environment reliable, secure, scalable, and easy to use. They will work closely with Security, People, Finance, Engineering, and external partners, and help set IT’s technical direction with the CISO. The work is deeply hands-on and includes designing systems, implementing automation, troubleshooting difficult problems, improving infrastructure, and addressing urgent needs. The role will help mature Hex’s IT program and operating model, with the expectation of progressively taking ownership and ultimately leading the IT function day-to-day. The position is hybrid, based at Hex’s San Francisco, California headquarters, with two days per week in the office. The salary range is $157,000–$239,000. Hex also offers equity, comprehensive health benefits, and flexible paid time off.

Requirements

At least 5 years of experience in IT engineering, corporate infrastructure, systems engineering, or a similar role in a modern technology environment.
Deep hands-on experience administering identity, endpoint, SaaS, and employee productivity systems.
Experience managing macOS fleets with modern endpoint management tooling.
Strong scripting and automation skills, including integrating systems through APIs and building durable workflows.
Ability to work across a broad technical scope, including identity, SaaS integrations, laptops, networks, conference rooms, and office infrastructure.
Strong understanding of security fundamentals and ability to work effectively with a Security organization.
Ability to take ambiguous operational problems, identify underlying systems issues, and drive durable solutions.
High operational standards and an instinct for reliability, simplicity, and reducing employee friction.
Interest in using AI and emerging technologies to rethink traditional IT workflows.
Clear communication with both technical teams and employees who need technology to work.
Willingness to take a hands-on approach to a varied range of work, from identity automation to troubleshooting conference rooms.

Nice To Haves

Experience scaling IT infrastructure at a growing technology company, particularly understanding which processes break as an organization grows from hundreds toward thousands of employees.

Responsibilities

Own and improve IT infrastructure across identity, endpoints, SaaS applications, employee lifecycle management, office technology, and asset management.
Build automation, AI agents, and integrations that reduce repetitive manual work and enable IT operations to scale.
Manage and improve the endpoint fleet, including device provisioning, configuration, compliance, patching, and inventory.
Establish operational standards for IT systems, including monitoring, documentation, change management, and incident response.
Identify recurring sources of employee friction and address their underlying causes.
Help operate and improve office technology, including networking, conference rooms, AV, and other employee-facing systems.
Work with managed service providers, consultants, and technology vendors while retaining internal ownership of systems.
Partner with the CISO and Security team to design and mature Hex’s IT program, operating model, and team.
Establish the systems, processes, metrics, and automation needed to scale, progressively taking ownership and ultimately leading the IT function day-to-day.
Design systems, implement automation, debug difficult problems, improve infrastructure, and resolve important operational issues.