Senior IT Support Engineer - Cambridge, MA

Merge IT • Cambridge, MA

1d • Onsite

About The Position

Our enterprise-level client is seeking to add a Senior IT Support Engineer to work onsite in Cambridge, MA. As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Requirements

• 7 years' experience in IT Service environment.
• Experience with ticketing systems such as ServiceNow.
• You must be authorized to work in the United States.
• ServiceNow experience.
• Hardware break-fix assistance
• PC imaging processes and procedures
• Troubleshooting
• Mobile phone support
• Audio Visual support

Nice To Haves

• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.

Responsibilities

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Provide Technical Leadership in own specific area of expertise.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree