IT Support Engineer - Waltham, MA
Merge IT•Waltham, MA
•Onsite
About The Position
Our enterprise-level client is seeking to add several IT Support Engineers to the team in Waltham, MA. This is a 6+ month contract role with potential for extensions and permanent conversion, though not guaranteed. The position is onsite in Waltham, MA 02451, and the company is hiring for 3 total positions. A drug and background check are required. The pay rate is $27/hour W2 plus benefits.
Requirements
- Strong experience supporting Windows desktop environments
- Proven hands-on experience with Office 365 at the deskside level
- Basic knowledge of device imaging, reimaging, and PC deployment best practices
- Excellent problem-solving and customer service skills
Nice To Haves
- Experience using ServiceNow or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands-and-feet network support (switch checks, console sessions)
- Certifications such as A+, MCP, or ITIL are a plus but not required
Responsibilities
- Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
- Ensure timely and professional communication with end users and team leads
Benefits
- Benefits are offered
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
