IT Support Engineer - Cambridge, MA

Merge IT • Cambridge, MA

1d • Onsite

About The Position

Our enterprise-level client in Cambridge, MA, has an immediate need to add an IT Support Engineer to the team. This is a 3-6+ month contract role with the possibility of extension or permanent placement based on performance. The position is onsite in Cambridge, MA, with a schedule of 8:00 am - 5:00 pm, Monday through Friday. A drug and background check are required. The pay rate is $23-27 per hour W2.

Requirements

• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities.
• Routine administrative skills.
• Good interpersonal skills, basic literacy and numeracy skills.
• Demonstrates awareness of health and safety at work.

Nice To Haves

• CompTIA A+ certification preferred.

Responsibilities

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

Benefits

• Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed