IT Support Engineer - Billerica, MA
Merge IT•Billerica, MA
•Onsite
About The Position
Our enterprise-level client is seeking to add an IT Support Engineer to the team in Billerica, MA. This is a 6-month contract with possible extensions, requiring onsite presence in Billerica, MA, from Monday to Friday, 8 am to 5 pm. The role involves providing daily IT support in a Windows environment, with a focus on hardware replacement, device imaging, and user support, while being part of a larger remote team of over 25 peers for collaboration and training.
Requirements
- Strong experience supporting Windows desktop environments
- Proven hands-on experience with Office 365 at the deskside level
- Basic knowledge of device imaging, reimaging, and PC deployment best practices
- Excellent problem-solving and customer service skills
Nice To Haves
- Experience using ServiceNow or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands-and-feet network support (switch checks, console sessions)
- Certifications such as A+, MCP, or ITIL
Responsibilities
- Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
- Ensure timely and professional communication with end users and team leads
Benefits
- $25-28 w2 per hour plus benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
