IT Support Engineer - Boston, MA

Merge IT • Boston, MA

1d • Onsite

About The Position

Our enterprise-level client is seeking to add four IT Support Engineers to work onsite in Boston, MA, while focusing on a long-term IT hardware refresh. The new hires will be handling the IT hardware refresh process. They will work closely with the Client Deskside Team/PMO on the support process. When appropriate, they’ll escalate issues to PMO and Client Services Management on-site. In addition, they’ll work with end-users to ensure the transition of all software and customized settings are complete.

Requirements

• Strong customer service skills
• 3+ years of IT industry experience
• Strong organizational and time management skills
• Specific knowledge of support practices on hardware desktop and laptop devices
• Excellent communication skills
• Ability to relate technical concepts to non-technical users
• Ability to follow technical process / documentation required

Nice To Haves

• Experience support remote users a plus
• Experience creating documentation for end-users preferred

Responsibilities

• Handling the IT hardware refresh process.
• Working closely with the Client Deskside Team/PMO on the support process.
• Escalating issues to PMO and Client Services Management on-site when appropriate.
• Working with end-users to ensure the transition of all software and customized settings are complete.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed