Desktop Support Specialist - Cambridge, MA

Merge IT•Cambridge, MA

1d•Onsite

About The Position

Our enterprise-level client is seeking to add a Desktop Support Specialist in Cambridge, MA. This is a 5+ month contract role with the possibility of extension or permanent placement based on performance. The role requires an ASAP start date and is onsite in Cambridge, MA. A drug and background check are required. The working hours are 8 AM – 5 PM, Monday through Friday.

Requirements

Experienced with scientific software, hardware, and laboratory or medical instrumentation
Experience supporting systems in scientific, pharma, medical industries
Ability to work autonomously to solve problems and be willing and able to take on new responsibilities as needed
Must be able to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

Responsibilities

Liaison with business users (scientists, laboratory staff) to coordinate activity times
Troubleshoot hardware and software used in laboratories
Work with internal IT and vendors to ensure laboratory systems are compliant with company standards, policies, and best practices
Document and maintain hardware/system inventory
Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
Provide Technical Leadership in own specific area of expertise.
Document and reports on work completed to ensure compliance with Company and Customer Procedures.
Contribute to the development of technical procedures and standards to meet business and customer requirements.
Escalate issues in line with company processes to ensure customer demands are met.
Able to communicate on complex issues to meet business and customer