Senior IT support Analyst

RBC • Toronto, ON

41d • Hybrid

About The Position

What is the opportunity? We are excited to announce a new opportunity within the ATM team for an ATM Systems Engineer. This role is a hybrid position, combining 25% of the responsibilities of a Senior IT Support Analyst with a focus on ensuring the reliability, scalability, and performance of ATM systems, and 75% of responsibilities focused on IT systems engineering, troubleshooting, and automation. This is an excellent opportunity for a technical professional with a strong background in Windows systems, networking, and automation to contribute to the success of a mission-critical domain. What will you do? ATM Build Troubleshooting: Diagnose and resolve issues related to ATM builds, ensuring reliability and performance ATM Build & Pre-prod Deployment: Manage the deployment of ATM, ensuring compliance with established standards and configurations Documentation: Create and maintain detailed build specifications, configuration records, and project deliverables Vendor & Stakeholder Coordination: Collaborate with vendors and stakeholders to ensure timely updates, issue resolution, and successful project execution System Implementation: Implement new infrastructure, applications, and IT services to enhance the overall operations Migration Projects: Execute migration projects, including operating systems, applications, and data Automation: Identify opportunities to automate repetitive tasks and develop scripts to improve operational efficiency Monitoring and Troubleshooting: Utilize network monitoring tools to identify and resolve hardware, software, and network issues Collaboration: Work closely with cross-functional teams to ensure smooth integration of systems and applications IT Roadmap Planning: Contribute to the planning and execution of the IT roadmap, including proof-of-concept evaluations and new technology adoption. What do you need to succeed? Must have: Strong experience with Windows 10 and Windows Server Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls) Proficiency in network troubleshooting and network monitoring tools (e.g. Wireshark) Hands-on experience with Active Directory and user management Expertise in Group Policy Objects (GPOs) and GPO troubleshooting Strong scripting/automation skills in PowerShell and Python Proven ability to troubleshoot hardware and software issues Familiarity with ITSM platforms such as ServiceNow and Jira Service Management Nice-to-have: Advanced PowerShell scripting (modules, functions, error handling). Basic SQL query knowledge for troubleshooting. Understanding of Microsoft SQL Server fundamentals. Expertise in network packet analysis. Proficiency in Confluence for documentation and Microsoft Visio for creating diagrams. Experience with MECM (SCCM), including: MECM console navigation and administration. Application and package deployment. Device and user collection management. Client troubleshooting and health monitoring. Strong problem-solving and analytical abilities Effective written and verbal communication skills Ability to work independently and collaboratively in a team environment Customer service orientation with a focus on delivering high-quality solutions Excellent time management and prioritization skills Strong documentation and reporting capabilities. What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program, including bonuses, flexible benefits, competitive compensation, and stock options (where applicable). Opportunities to work in a dynamic, collaborative, and high-performing team. Access to a world-class training program in financial services and IT systems. Flexible work/life balance options. Opportunities to take on challenging projects and grow your career. The ability to make a difference and have a lasting impact on the organization and its clients. #LI-POST #TECHPJ Job Skills Agile Methodology, Application Infrastructure, Group Problem Solving, IT Automation, IT Monitoring, Operations Support, Production Support, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-04-01 Application Deadline: 2026-05-01 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.

Requirements

• Strong experience with Windows 10 and Windows Server
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls)
• Proficiency in network troubleshooting and network monitoring tools (e.g. Wireshark)
• Hands-on experience with Active Directory and user management
• Expertise in Group Policy Objects (GPOs) and GPO troubleshooting
• Strong scripting/automation skills in PowerShell and Python
• Proven ability to troubleshoot hardware and software issues
• Familiarity with ITSM platforms such as ServiceNow and Jira Service Management
• Strong problem-solving and analytical abilities
• Effective written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Customer service orientation with a focus on delivering high-quality solutions
• Excellent time management and prioritization skills
• Strong documentation and reporting capabilities

Nice To Haves

• Advanced PowerShell scripting (modules, functions, error handling)
• Basic SQL query knowledge for troubleshooting
• Understanding of Microsoft SQL Server fundamentals
• Expertise in network packet analysis
• Proficiency in Confluence for documentation and Microsoft Visio for creating diagrams
• Experience with MECM (SCCM), including: MECM console navigation and administration. Application and package deployment. Device and user collection management. Client troubleshooting and health monitoring

Responsibilities

• Diagnose and resolve issues related to ATM builds, ensuring reliability and performance
• Manage the deployment of ATM, ensuring compliance with established standards and configurations
• Create and maintain detailed build specifications, configuration records, and project deliverables
• Collaborate with vendors and stakeholders to ensure timely updates, issue resolution, and successful project execution
• Implement new infrastructure, applications, and IT services to enhance the overall operations
• Execute migration projects, including operating systems, applications, and data
• Identify opportunities to automate repetitive tasks and develop scripts to improve operational efficiency
• Utilize network monitoring tools to identify and resolve hardware, software, and network issues
• Work closely with cross-functional teams to ensure smooth integration of systems and applications
• Contribute to the planning and execution of the IT roadmap, including proof-of-concept evaluations and new technology adoption

Benefits

• A comprehensive Total Rewards Program, including bonuses, flexible benefits, competitive compensation, and stock options (where applicable).
• Opportunities to work in a dynamic, collaborative, and high-performing team.
• Access to a world-class training program in financial services and IT systems.
• Flexible work/life balance options.
• Opportunities to take on challenging projects and grow your career.
• The ability to make a difference and have a lasting impact on the organization and its clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees