Senior IT Specialist | Full-Time | Moody Center

Oak View Group•Austin, TX

5d•Onsite

About The Position

Oak View Group is seeking a resourceful, service-focused Senior IT Specialist to join its IT team at Moody Center. The role is the senior escalation point for complex end-user technology issues and assists with the administration, availability, security, and continuous improvement of core systems and infrastructure. The ideal candidate brings strong troubleshooting skills, disciplined documentation, sound judgment, and an interest in growing into broader systems administration responsibilities. The position provides on-site IT support for shows and events and supports a range of user devices, applications, network services, servers, and operational technology. It requires evening, weekend, event, and occasional on-call work, as well as the ability to lift and move heavy objects and install or relocate technology equipment throughout the facility. The hourly rate is $31.00–$36.00. The role is full-time and includes health, dental, and vision insurance, a 401(k) savings plan with matching, and paid time off. The position will remain open until December 31, 2026.

Requirements

Associate’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and practical experience.
Experience with Windows 10/11, Windows Server, Microsoft 365, Microsoft Entra ID/Active Directory, Group Policy, Exchange Online, Teams, SharePoint, and endpoint management concepts.
Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, wireless networking, and structured connectivity troubleshooting.
Experience supporting desktops, laptops, mobile devices, printers, audio/visual equipment, and common server or virtualization platforms.
Familiarity with ticketing systems, remote support tools, monitoring platforms, backup processes, patch management, asset management, and IT service management practices.
Excellent written and verbal communication skills, including the ability to explain technical information clearly to technical and non-technical users.
Strong analytical skills, attention to detail, ownership, and ability to prioritize multiple incidents and projects in a fast-paced environment.
Ability to work evenings, weekends, events, and an on-call rotation as business needs require.
Ability to lift and move heavy objects, work in equipment rooms and event spaces, and install or relocate technology equipment throughout the facility.

Nice To Haves

Three to five years of progressive technical support, systems administration, or IT operations experience is preferred.
Basic PowerShell or other scripting experience, with interest in automating repeatable administrative tasks.
CompTIA A+, Network+, Security+, Microsoft, Cisco, or ITIL certification is preferred but not required.

Responsibilities

Serve as the escalation point for Tier 1 and Tier 2 issues involving Windows and macOS endpoints, Microsoft 365, business applications, printers, mobile devices, and audio/visual systems.
Assist with administration of Microsoft 365, Microsoft Entra ID/Active Directory, user accounts, security groups, permissions, shared resources, Windows Server, and endpoint management.
Diagnose LAN, Wi-Fi, VLAN, VPN, DNS, DHCP, firewall, and connectivity issues, and coordinate further escalation with senior administrators, service providers, and vendors.
Monitor system health, alerts, backups, storage, services, and scheduled jobs; perform approved patching, firmware updates, routine maintenance, and vulnerability remediation.
Analyze logs, identify root causes, restore service, document findings, and recommend preventive or permanent corrective actions.
Provide responsive on-site IT support for shows and events, including support for network access, workstations, printers, mobile devices, and operational technology.
Follow least-privilege, change-management, and security practices; support onboarding, offboarding, multifactor authentication, access reviews, and endpoint compliance.
Maintain accurate tickets, asset records, system documentation, standard operating procedures, and knowledge-base articles; share solutions and coach junior support staff.
Assist with deployments, migrations, upgrades, testing, inventory, and task automation while clearly communicating status, risks, and next steps.