Senior IT Specialist

Superior Essex • Sandy Springs, GA

3d • Onsite

About The Position

Superior Essex is seeking an experienced, customer-focused Senior IT Support Specialist to join its Information Technology team. The role provides advanced technical support to users across corporate offices, manufacturing facilities, and remote locations. The specialist serves as a key technical resource, troubleshooting enterprise technologies independently while collaborating with internal teams and third-party vendors.

Based at the Corporate Atlanta Headquarters, this is an in-office position. The role supports a broad range of technologies, contributes to infrastructure initiatives, and helps maintain business-critical systems across the organization.

Requirements

• At least 5 years of experience in IT support, desktop support, systems administration, or a related technical role.
• Strong knowledge of Microsoft Windows operating systems, Apple Macintosh systems, and Microsoft 365 administration.
• Experience supporting Active Directory, Azure Active Directory, Exchange Online, Teams, SharePoint, and OneDrive.
• Working knowledge of TCP/IP networking, DNS, DHCP, VPNs, wireless networking, and endpoint security technologies.
• Experience with endpoint management platforms such as Microsoft Intune, SCCM, or equivalent tools.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to manage multiple priorities.
• Excellent customer service, communication, and interpersonal skills.
• Experience with ticketing systems and IT service management processes.
• Ability to work independently and contribute effectively in a collaborative team environment.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.

Nice To Haves

• Experience supporting manufacturing environments and plant-floor technology.
• Knowledge of virtualization technologies such as VMware or Hyper-V.
• Familiarity with cybersecurity best practices, identity management, and endpoint protection solutions.
• Experience with PowerShell scripting and automation.
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified credentials.

Responsibilities

• Provide technical support for end-user Windows PCs, Mac systems, mobile devices, applications, and network-related issues.
• Diagnose and resolve escalated incidents involving Windows, Apple Macintosh computers, Microsoft 365 applications, Teams, Outlook, SharePoint, OneDrive, and enterprise business applications.
• Administer and support user accounts, permissions, and security groups in Active Directory, Azure AD, and Microsoft 365.
• Support endpoint management platforms, including Microsoft Intune and MDM, and support security solutions.
• Troubleshoot wired and wireless network connectivity, printer services, and remote access technologies.
• Configure, deploy, maintain, and upgrade computer hardware, peripherals, and software in accordance with company standards.
• Collaborate with infrastructure, cybersecurity, and application teams to resolve complex issues and improve system reliability.
• Participate in IT projects, technology rollouts, system upgrades, hardware refreshes, and process improvement initiatives.
• Develop and maintain technical documentation, procedures, knowledge base articles, and support workflows.
• Analyze recurring support trends and recommend long-term solutions to improve user experience and operational efficiency.
• Support conference room technology, audiovisual equipment, and collaboration platforms.
• Deliver on-site support for corporate offices, manufacturing facilities, and remote locations as needed.
• Ensure compliance with organizational security policies, change management procedures, and IT best practices.

Benefits

• Competitive salary and comprehensive benefits package.
• Career advancement opportunities and professional development support.
• Exposure to enterprise-level technology and infrastructure projects.
• Collaborative and innovative work environment.
• Opportunity to contribute to a global organization focused on innovation and sustainability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior